Leonel Gonzalez Email & Phone Number

Austin, TX, US

Richfield, Minnesota, US

• Averaging over $1,000 in revenue per hour by leveraging exceptional customer service skills, advanced sales techniques, and comprehensive store knowledge to guide customers to the right products.
• Spearheading appliance sales as a Category Advisor, focusing on optimizing product placements, analyzing sales trends, and implementing strategies to increase revenue and improve customer satisfaction.
• Building strong relationships with vendor representatives and utilizing in-depth product knowledge to provide tailored recommendations for both home theater and appliance categories.
• Maintaining a structured approach to daily tasks and goal setting, working closely with leadership to align with store objectives and drive overall performance.
• Mentoring new team members and sharing best practices in sales and customer engagement, fostering a collaborative and high-performing team environment.

Richfield, Minnesota, US

• Consistently ranked in the top 20% of the company in Product Management Report metrics for Samsung Home Theater products. Achieved first place among over 900 stores on April 18th, 2024.

Lake Forest, California, US

• Actively engaged with Best Buy customers to promote and sell FireTV products, leveraging product knowledge to demonstrate features and benefits effectively.
• Provided comprehensive product demonstrations, highlighting FireTV’s integration capabilities with other smart home devices and streaming services to enhance customer understanding and interest.
• Collaborated with Best Buy staff to ensure a cohesive retail environment, participating in joint efforts to meet store-wide sales targets and enhance overall customer satisfaction.

Edinburg, TX, US

• Revamped the company website using Next.js, GraphQL, HTML, CSS, JavaScript, TypeScript, and Tailwind CSS, improving user experience and reducing page load times by 25%.
• Implemented lazy loading techniques for assets, optimizing resource delivery and improving overall performance by 15%.Designed a secure login system leveraging REST APIs, enhancing account management and reducing.
• Authored an updated architecture guide, improving team efficiency and alignment with software design patterns and best practices in software solutions, saving 10% in development time.
• Collaborated with cross-functional teams to implement scalable architecture that supported a 40% increase in traffic, saving 15 hours per sprint with reusable components.
• Developed a comprehensive coding test suite and integrated testing methodologies to increase unit test coverage from 50% to 85%, resulting in a 40% reduction in bugs.
• Optimized infrastructure with DevOps for operation excellence, reducing deployment times by 30% and enhancing system reliability by 20%.

Rio Grande Valley, TX, US

• Consulted with students looking for help in freshman to junior level courses under the supervision of the head of the computer science department.
• Spearheaded assigned tasks such as stocking printer, housekeeping, assembling office supplies, organizing surplus items, etc.
• Directed students towards proper resources in the computer science open lab that offers 28 ready to use computers.

Katy, Texas, US

• Averaged 5% overall credit card sales per transaction through exceptional customer service skills, sales techniques, and store knowledge to connect customers to the right size, product location or product.
• Operated cash register for all transaction types including returns, credit applications, hunting/fishing licenses and sales.
• Zoned merchandise and maintained merchandising guidelines; set, stock, and maintain front end impulse racks and POGs.

Amsterdam, North Holland, NL

• Facilitated direct sales of name brand colognes and perfumes such as Gucci, Hugo Boss, Calvin Klein, Burberry, and Lacoste inside of Macy’s.
• Displayed quality customer service skills in order to raise consumer interest in designer products.
• Took customer satisfaction as number one priority when generating sales during holiday rush.

Kansas City, Missouri, US

• Led a team and assisted others in reaching sales goals and personal goals.
• Constructed long term relationships between customers and AT&T, DIRECTV and other fortune 500 clients.
• Operated kiosks at 7 retail and wholesale stores such as Sam’s Club, Walmart, Costco, H-E-B, and Best Buy.