• Averaging over $1,000 in revenue per hour by leveraging exceptional customer service skills, advanced sales techniques, and comprehensive store knowledge to guide customers to the right products.• Spearheading appliance sales as a Category Advisor, focusing on optimizing product placements, analyzing sales trends, and implementing strategies to increase revenue and improve customer satisfaction.• Building strong relationships with vendor representatives and utilizing in-depth product knowledge to provide tailored recommendations for both home theater and appliance categories.• Maintaining a structured approach to daily tasks and goal setting, working closely with leadership to align with store objectives and drive overall performance.• Mentoring new team members and sharing best practices in sales and customer engagement, fostering a collaborative and high-performing team environment.

• Consistently ranked in the top 20% of the company in Product Management Report metrics for Samsung Home Theater products. Achieved first place among over 900 stores on April 18th, 2024.

• Actively engaged with Best Buy customers to promote and sell FireTV products, leveraging product knowledge to demonstrate features and benefits effectively.• Provided comprehensive product demonstrations, highlighting FireTV’s integration capabilities with other smart home devices and streaming services to enhance customer understanding and interest.• Collaborated with Best Buy staff to ensure a cohesive retail environment, participating in joint efforts to meet store-wide sales targets and enhance overall customer satisfaction.

• Revamped the company website using Next.js, GraphQL, HTML, CSS, JavaScript, TypeScript, and Tailwind CSS, improving user experience and reducing page load times by 25%.• Implemented lazy loading techniques for assets, optimizing resource delivery and improving overall performance by 15%.Designed a secure login system leveraging REST APIs, enhancing account management and reducing potential security threats by 30%.• Authored an updated architecture guide, improving team efficiency and alignment with software design patterns and best practices in software solutions, saving 10% in development time.• Collaborated with cross-functional teams to implement scalable architecture that supported a 40% increase in traffic, saving 15 hours per sprint with reusable components.• Developed a comprehensive coding test suite and integrated testing methodologies to increase unit test coverage from 50% to 85%, resulting in a 40% reduction in bugs.• Optimized infrastructure with DevOps for operation excellence, reducing deployment times by 30% and enhancing system reliability by 20%.• Led security enhancements, improving resilience by identifying vulnerabilities in REST APIs and login systems, reducing risks by 25%.• Solved complex technical challenges using functional programming, object-oriented design, and troubleshooting techniques, reducing downtime by 20% and improving system performance.

• Consulted with students looking for help in freshman to junior level courses under the supervision of the head of the computer science department.• Spearheaded assigned tasks such as stocking printer, housekeeping, assembling office supplies, organizing surplus items, etc.• Directed students towards proper resources in the computer science open lab that offers 28 ready to use computers.

• Averaged 5% overall credit card sales per transaction through exceptional customer service skills, sales techniques, and store knowledge to connect customers to the right size, product location or product.• Operated cash register for all transaction types including returns, credit applications, hunting/fishing licenses and sales.• Zoned merchandise and maintained merchandising guidelines; set, stock, and maintain front end impulse racks and POGs.

• Facilitated direct sales of name brand colognes and perfumes such as Gucci, Hugo Boss, Calvin Klein, Burberry, and Lacoste inside of Macy’s.• Displayed quality customer service skills in order to raise consumer interest in designer products.• Took customer satisfaction as number one priority when generating sales during holiday rush.

• Led a team and assisted others in reaching sales goals and personal goals.• Constructed long term relationships between customers and AT&T, DIRECTV and other fortune 500 clients.• Operated kiosks at 7 retail and wholesale stores such as Sam’s Club, Walmart, Costco, H-E-B, and Best Buy.