Leonel Marquez Email & Phone Number

Grand Prairie, Tx, Us

Remote

• Instrumental in helping customers solve complex issues revolving around their existing enterprise agreements, saving time and money.• Analyzed the impact of True Forward occurrences and brought attention to complex enterprise customers.• Developed Customer Success Plans with measurable KPIs to ensure adoption of purchased technologies.• Lead customer facing meetings on current project statuses, technical walkthroughs, document review, and new solutions available.

Austin, Texas Area

• Instrumental in solving complex issues for enterprise customers by deploying Cisco Total Care, saving time and money.• Analyzed the impact of SMARTnet complex enterprise networks.• Analyzed the impact of security software risks for complex enterprise networks.• Designed and configured Total Care deployments for complex enterprise networks.• Lead customer facing meetings on current project status, technical walkthroughs, and documentation reviews on the Total Care Collector &… Show more • Instrumental in solving complex issues for enterprise customers by deploying Cisco Total Care, saving time and money.• Analyzed the impact of SMARTnet complex enterprise networks.• Analyzed the impact of security software risks for complex enterprise networks.• Designed and configured Total Care deployments for complex enterprise networks.• Lead customer facing meetings on current project status, technical walkthroughs, and documentation reviews on the Total Care Collector & Portal. Show less

Austin, Texas

SHI International Corp. is a global provider of information technology products, solutions and services.Privately-held and under current ownership since 1989, SHI has experienced tremendous growth in size and scope while supporting the business and IT needs of over 17,000 customers. SHI's organic growth and three decades of stability are the result of combining tenured, world-class account teams with certified IT services professionals to deliver advanced solution consultation and… Show more SHI International Corp. is a global provider of information technology products, solutions and services.Privately-held and under current ownership since 1989, SHI has experienced tremendous growth in size and scope while supporting the business and IT needs of over 17,000 customers. SHI's organic growth and three decades of stability are the result of combining tenured, world-class account teams with certified IT services professionals to deliver advanced solution consultation and technical expertise.SHI offers custom solutions for every aspect of an IT environment, including software and hardware procurement, architecture, configuration, cloud and data center optimization, networking, mobility and IT asset management services.SHI's next-generation cloud offerings help customers select, deploy and manage public, private and hybrid cloud solutions in the most secure, efficient and cost-effective ways possible. SHI's Cloud and Innovative Solutions team provides cutting-edge solutions from leading cloud providers such as Amazon, Google and Microsoft.SHI account teams support clients from over 35 offices throughout the U.S., Canada, the U.K., France, Hong Kong and Singapore. SHI's goal is to foster long-term, mutually-beneficial relationships with its customers and partners, every single day. In 2017, SHI realized $8.5 billion in revenue and topped 3,600 employees. SHI's World Headquarters is in Somerset, N.J. Show less

Associate'S Degree, Information Technology

Education record

Activities and Societies: Cisco Dream Team 2018