Oversee strategic business initiatives from ideation to implementation, and lead the project management team with a focused commitment to recruiting and developing a professional staff and fostering a culture of innovation. Responsibilities include:• Lead and implement cross-functional strategic programs on time and within budget.• Optimize operational efficiency across the PMO to meet and exceed business goals. • Develop and implement key metrics, dashboards, and capacity models to enable strategic decisioning and prioritization of projects and programs.• Improve collaboration, execution, visibility, and communication of all strategic projects and programs.• Hire, manage, develop, coach, and mentor a high performing team to execute strategic projects and programs• Skills: Driving Transformation, Leadership, Drive for Results, Operational Efficiency, Process Improvement, Cross-functional Collaboration, Executive Presentations, and Strong Verbal and Written Communications.

Functional responsibilities included developing collections strategies to maximize resources and minimize delinquency and loss rates, promoting effective teamwork collaborating with key functional areas to identify gaps in our systems and policies to drive operational efficiency and increase customer experience, developing managers and their leadership skills to successfully manage day to day challenges, and served as the primary point of contact for the executive team for all delinquency risks and issues.

Functional responsibilities included driving operational performance and KPIs, consumer and commercial collections, customer care, fraud investigations, and partnering with vendors to develop and execute against consumer and commercial collection strategies, digital and self-service roadmaps, regulatory controls, and capacity planning.

Led the project management efforts for ASC 606 implementation, ensuring compliance and timely delivery. Functional responsibilities included presenting monthly updates to the Revenue Oversight Committee, facilitating transparency and accountability across all accounting teams, and identifying and resolving any potential risks to the established timeline. Reported to the VP of Integration, responsible for the integration of all EMC & Dell Technologies accounting books.

Reported to the SVP of Global Software Sales, responsible for managing the transformation roadmap and integrating all software sales teams globally.• Drove the successful integration of multiple acquisition teams under one global organization Dell Software Group (DSG). Functional responsibilities included managing the Winning Culture PMO, working with key stake holders to develop and implement sales KPIs and OPEX controls, standardizing processes across products, and the implementation of a new go-to-market approach aligned with Dell's overall strategy. • Skills: Leadership, Drive for Results, Process Improvement, Program Management, Cross-functional Collaboration, Influencing, Change Management, and Strong Verbal and Written Communications.• Partnered with marketing and HR to build roadmaps and coverage plans to align resources globally.• Presented regular updates to Dell leadership teams to stay aligned and address concerns cultivating a culture of inclusiveness.• Collaborated with all stakeholders to identify and design all reporting needs.• Established Winning Culture team to implement initiatives resulting in 15% employee satisfaction rate improvement.

Reported to the President of Dell Latin America, responsible for driving all strategic initiatives and partnering with sales teams to develop roadmaps and projects to improve operational efficiency and reducing non sales activities.• Functional responsibilities included leading the Sales Productivity Task Force, driving quote to cash process improvements, working cross-functionally with finance to establish standardized KPIs across all countries to better support high-margin sales motions and improving sales forecasting accuracy. • Skills: Influencing Others, Performance Monitoring, Problem Solving, Process Improvements, Skills: Leadership, Operational Effectiveness, Drive for Results, Process Improvement, Project Management, Risk Mitigation, Problem Solving, Cross-functional Collaboration, and Strong Verbal and Written Communications.• Improved the quality of sales forecasts through increased discipline and better tracking methods resulting in 98% forecast accuracy.• Partnered with sales and finance to introduce new innovative support roles to enhance sales efficiency and maintain collections effectiveness resulting in reducing collections escalations by 50%.• Implemented the GTM model to align sales resources with enterprise and service opportunities to improve coverage and improve deal velocity resulting in 10% cost avoidance.

Functional responsibilities included establishing strong partnerships and working relationships with all business functional owners, monitoring operational performance to effectively manage delinquency, implementing and executing collection policies and procedures to minimize losses, portfolio risk management, and partnering with internal audit teams to ensure all collections and credit processes complied with local laws and regulations.

● GENERAL PROCUREMENT FINANCE MANAGER ● GLOBAL FINANCIAL SERVICES PMO ● MARKETING PAYMENT PRODUCTS BRAND MANAGER ● HSB CREDIT MANAGER