Leon E. Email & Phone Number

Providing support to a 24x7 Shift pattern including the monitoring of service, performance and availability.Monitoring Dashboard and handling alerts to resolution.Executing escalation tactics using methodological approaches.Logging Incidents and troubleshooting issues to completion.Undertaking manual processes based on documented procedures using script based applications and terminals.Accessed schedulers to perform submissions, holds, releases and general monitoring.Provided technical and service support throughout the day and night shift pattern.

Christchurch, United Kingdom

Respond to and resolve tickets passed over from the first line desk.Handle Calls with clients ranging from new starters to VIPs and Execs.Deal with escalated tickets.Maintain server performance through remote connection, increase specs through VMware/vSphere.Make changes and configurations on WatchGuard.Use Auto-Task to prioritise tickets and resolve technical issues and queries.Keep up to date with tasks through conversations on MS.Escalate calls and tickets when necessary.Provide mobile setup and support to workers.Provision new users and mail accounts through AD, Office 365 and Message-Exchange.

New Forest

Respond to all technical enquiries and incidents, logging tickets, tracking requests and prioritising jobs.Assign tickets to relevant departments and team members.Configure and setup users in Active directory as well as certain access to email groups within the exchange.Setup and configure mobiles for staff working externally which includes:Email setup, app restriction, security procedures, APN configuration and making sure all features and Operating system was up to date.

Watford, United Kingdom

Using a ticketing system to log information about issues and requests.Meeting SLAs and escalating when necessary.Provide remote support and on-site to a wide range of business clients heavily focused on a combination of Desktop & Network support as well as the environment around the products.Provide input to upcoming projects and changes that affect the team.

London, United Kingdom

AWS (Amazon Web services) cloud-based hosting.Network infrastructure, low latency fibre networks - routers / switches / leased lines / VPNs.Network administration security, auditing, firewalls, anti-virus, malware, user forensics.Website, EMail and Domain management.MS Exchange Management (Office 365).Active Directory Management.

Elstree

Create new users in Active Directory / MS Exchange / SBS Console.Answer Calls and resolve Client issues over the phone.Observer and report service probes on monitoring applications such as PRTG and WhatsUp.Deal with Client issues/queries on ticketing systems.Remotely access Client machines and servers to perform fixes, installations and reboots.Management of Servers (install updates, manage space on drives and reset passwords for users).Visit Clients on Site for installation of Machines/services and or repair of machines.Created Standard Operating Procedures for Clients and employees.

Intermediate Level Apprenticeship In It Application Specialist, Business And Information Technology

Oaklands College is a further education college in Hertfordshire, England, established in 1991.

Btec Diploma Level 1, Information Technology, Pass

West Herts College is a college in Watford, Hertfordshire, United Kingdom. The College has campuses in Watford, Hemel Hempstead and Kings.