Leon Gilbert Email & Phone Number

Atlanta, GA, US

95877 Bezons, FR

Blue Bell, Pennsylvania, US

Serve as member of executive leadership team, driving profitability, sales growth, and impactful innovation of Digital Workplace Solutions portfolio focused on exceptional end user experience for clients. Extend and expand new portfolio offerings through M&A strategy and industry-leading partnerships to bring superior solutions to market, backed by core.

95877 Bezons, FR

• Leading global DWP Practice globally covering the entire E2E lifecycle from Pre-sales, Portfolio, Engineering, Architecture, T&T & Operations with accountability for 15k employees globally, with the mission to become.
• External Revenue growth of 10% in last 2 years, with a current qualified Sales pipeline of around 1.3bn
• Increased leadership position in all Analyst MQ’s (Gartner, Nelson Hall, ISG, Everest & IDC)
• Created the E2E DWP Practice in alignment with ATOS ‘Spring Strategy’
• Over last 18 months improved the client retention rate to 95% from 80% & 5% margin improvement through proactive/reactive automation shift, improved contractual terms, shift left and improved productivity

95877 Bezons, FR

• Responsibility for end to end ownership of Atos’ most innovative and complex global accounts servicing the client in 78 countries. Key achievements include:
• Defining & delivering the End User strategic roadmap in alignment with client, including launching 36 Tech Bars, Live Chat in 32 Languages with 40% utilization & 20% shift left from L2 to L1. Future roadmap items in.
• Increasing scope to generate additional revenue & margin through widening scope in Digital Workplace Scope plus winning business in other areas including Network & Application Support
• Perfect Net Promoter Score of 10
• P&L management
• Delivery of 103 SLA’s with a combined average of 98.5% since September 2018

95877 Bezons, FR

Working for a global outsourcer, with responsibility for Operations, Engineering, Portfolio & Pre-Sales with a team of 3k FTE (6 directors) managing Tier 1 & 2 support (including multiple locations in the US, Mexico, Canada & Philippines), Desk Side Support, AD, Messaging, Asset Management, Software Packaging & Distribution for clients

New York, NY, US

• Defining & delivering strategic roadmap year on year
• Reducing headcount by 47% in 18 months whilst increasing productivity to 102% above industry standard
• Exceeding against all KPI’s (Average Speed to Answer 30 seconds, First-Call Resolution 74%, Customer Satisfaction 99%) to levels far in excess of industry standards year on year
• Cost reduction, with over $12 million savings/avoidance in 5 years
• Implementing Live Chat, which realized 20% utilization within 1 year
• Creating the plan to implement a globalized remote Tier 2 support team which will realize headcount savings of around 40% & cost savings of at least $2 million per year, while further improving time to resolve and.

Campbell, CA, US

• Launching a global route monitoring application, which ensured an increase in message delivery/revenue of 10%
• Implementing a new employee communication programme, which has led to a 40% increase in employee satisfaction
• Delivering a global intranet within budget & ahead of schedule, for use by entire organization

Uxbridge, GB

• Defining & delivering a Collections strategy, which reduced bad debt provision to 4% within 6 months
• Responsibility for the definition & delivery of the operational roadmap in the ‘Fastest growing telco in 05/06’
• Selection & management of all 3rd party vendors covering the entire E2E customer lifecycle, ensuring all operational KPI’s were consistently met & improved month-on-month, including improving first time fix from 50% to.

Operating in a B2B & B2C environment with full responsibility for the Project & Operational functions (50 FTE’s).

Madrid, Madrid, ES

Working with large telecom clients in both the UK & Europe, to assist them in the delivery of new products & help them improve their processes/increase revenues.

Responsible for managing 16 FTE

Bachelor Of Arts (B.A.), Information Technology

Education record