Leon Hui Email & Phone Number

澳洲 Victoria 墨尔本

1 Vision Dr, Burwood East Vic 3151

• ITIL based onsite and remote support to internal employees• Direct Support to CEO office and Chiefs• Microsoft Active Directory, Exchange, Microsoft 365, SCCM, Azure and DevOps support• MDM - Endpoint, Intune, MFA and TPG Frontier• Microsoft SharePoint migration and support• Meeting application support – Teams, Zoom, WebEx and Skype4Business• Board meeting and online event support – Polycom, Crestron, Microsoft Surface Hub• Financial system support – Dynamic 365, Infor Sunsystem, Q&A, iPOS, ProMaster, Professional Advantage Suite• CRM application support – Salesforce, Jade Echo• IBM Lotus Notes Support• Server tapes back and recovery – HP Data Protector• PC and mobile hardware replacement, troubleshooting• Asset management and knowledge base management

452 Johnston St, Abbotsford Vic 3067

- ITIL based internal support to Computershare Australia, New Zealand, Philippine, China and India branches- HP Service Manager and Service Point based ticketing system- Remote and walk-up troubleshooting services on desktop, laptop, VDI and MS Surface- VPN, Citrix Remote Desktop, VDI machine support and troubleshooting- Mobile device configuration, including iPhone, Android and Lumia- User administration via Active Directory, MS Exchange, Lync Server, MS Exchange Shell, SharePoint- Internal application access administration including SCRIP, Issuer Online, Investor Centre, Cosmos Company, xSettle, Document Viewer, Contact, Event Management, Employee Online, Webinar, etc.- Knowledge Article Management- Major Incident Management and Disaster Recovery

Daqing, Heilongjiang, China

- Level 2 remote and onsite support to external customers- C#.NET and MS SQL based application support- Windows XP, 7, 8 based software and hardware troubleshooting- SCCM, Office 365, Active Directory and Exchange- Windows system upgrading and imaging- Public Security system installation- LAN and WLAN network deployment and troubleshooting- Asset Management and Knowledge Article Documentation

Daqing, Heilongjiang, China

- Maintain local network to secure local shared documents and materials with backup tools- Onsite PC software and hardware troubleshooting- Windows XP and 7 based system updating and imaging- Help design tourism posters with Adobe Photoshop and Flash- Provide travel suggestions to customers based on domestic and overseas tour plans- Assist customers to book tours, tickets, accommodations and flights- Social Media Management- Asset Management and Documentation

Melbourne, Australia

- Providing high quality ITIL Level 1 service desk support via phone calls and emails to multiple customer companies using internal ticket management system- CA Service Desk and Remedy based ticketing system- Resolving customer requests including creating accounts, granting permissions, updating software, installing hardware through Active Directory, Microsoft Exchange, Citrix and other tools- Troubleshooting Windows based system issues with an efficient and professional manner- Identifying high risk issues in high accuracy and relatively short time, and escalating major incidents to incident management team- Helping create and update knowledge base articles as requested

Mansfield, Victoria, Australia

- Updating the skiing website (for winter business, ASP.Net 2.0) to adjust to multiple platforms including PCs, mobiles and tablets.- Optimizing the skiing website's structure and redesigning some of advertisement banners to provide better user experience- Updating the motel booking system(ASP.NET 2.0) to provide better appearance and user experience, and also improving the reliability and safety of the payment interface- Building up a new resort website(for summer business, Joomla 3.0) as requested- Providing Search Engine Optimize(SEO) service to both the Skiing and Resort websites to bring more visitors for online services- Redesigning the company logo as requested to adjust new websites- Onsite PC software and hardware troubleshooting- Windows Server 2008 updating and patching

Daqing, Heilongjiang, China

- Assisting software development team on two projects aiming to provide data management solutions for local government department- Offering suggestions to the existed mechanism aiming to improve software performance and security- Researching high standard security solutions on C# software- Helping prepare internal annual celebration, and also presented a show with team members

Melbourne, Australia

- Offering high standard Japanese style restaurant service- Speaking Japanese, English or Chinese Mandarin in service as per customer preferences- Taking orders with handwritten sheets and communicate with the kitchen- Serving food, beverages and desserts with a timely and professional manner- Preparing bills / receipts and receiving payments by cash or cards from customers- Cleaning tables and other areas as needed after customers departed- Washing dishes and glasses as needed

Coburg, Victoria, Australia

- Taking orders and receiving payments by cash or cards from customers- Cooking grilled chicken, fried chicken, chips, salad, roast potatoes, chicken burger and dim sim- Assisting in preparing chicken and other food materials for the next day's business- Assisting in purchasing food materials which stock is low- Help depositing cash income to the business bank account as needed- Cleaning tables and other areas as needed after customers departed- Washing dishes and glasses as needed

Master Of Computing, Web Based Programming, Credit

Activities and Societies: Games & Manga Society

Bachelor Of Technology (Btech), Computing Studies, Credit

Bachelor Of Communication Engineering, Computer Systems Networking And Telecommunications, Distinction

Activities and Societies: Computer Society

Acs Professional Year Program, Information Technology

Professional Translator (English To Chinese), Language Interpretation And Translation