Develop and train teams across Russia for #1 Turkish brand.• Training programm development and implementation.• Addresses knowledge and sales skills gaps and drives success of the sales team.• Deliver on-boarding programs and sales training for various sales teams at all levels in company.• Own and develop relationships with key cross-functional partners for seamless rollout of new and ongoing training initiatives.• Review key performance indicators to track efficiency of sales training programs, tools and initiatives.• Develop content for additional training, while reinforcing the programs already executed.• Create presentations for sales and sales leadership on programs and initiatives.• Partner with sales, sales leadership, and internal teams to execute business sales training roadmap.• Acting as a Mentor to sales team on the shopfloor and providing support with job related challenges.• Coordinate individual 1 to 1 and team performance review sessions to discuss strengths and weaknesses.• Report on impact of training programs.Achievements:• Create and implement new learning program focused on customer experience (87% employee positive feedback, +7% ТО).• Implement offline trainings for Russian retail chain (17 stores).• Increase add on sales due to accessories sales training (UPT +0,3).

Responsibilities: • Lead People and Planet Positive strategy execution within the store and Moscow market in partnership with other functions.• Set and ensure the store achieves People and Planet Positive KPIs by collaboration with involved functions.• Secure that sustainability is integrated into every decision within the business.• Internal and external communication of IKEA sustainability agenda.• Lead projects for the Moscow market level.• Collaboration with NGOs and the local community.• Development and implementation of training programs and local sustainability projects.Achievements:• Increased People and Planet Positive turnover sales to 32%•. Inspire and involve store team in sustainability (91%)• Successfully started new projects (Buyback & Take back services)• Sustainability in every project (Facility, store rebuild, integration with MEGA)• Lead projects with NGOs and external partners (charitable foundation “Different kids”,” Perspektiva”; hospital “Kraskovo”).• Create and lead sustainability communication project within store rebuild of IKEA “Belaya dacha”).• Participate in the interior building for disabled people (project taken by other countries as a good example).

Responsibilities: • Core area day-to-day management (Kitchen, Dining, Bathroom, and Tableware).• Creation and implementation of kitchen business strategy.• Achievement store KPIs Achievements:• Increased turnover index to 134 • Supported creation and implementation of “Kitchen academy” for the Moscow market• Lead smooth switch to online planning within COVID restriction

Achievements:• Increase category turnover for 15%• Increase cross-selling for 10%• Optimize stock operations. Achieve consistency in stock capacity and sales-through of top lines.• Develop and implement a successful training program based on employees expertise• Create and implement exclusive high-priced items sales training• High mystery shopper results >85%

Support brand expansion to Middle East market, opening and managing first ALLSAINTS store in Mall of the Emirates, Dubai and first store in Kuwait's 360 Mall on Middle East. Achievements:- Open and manage top value locations for the brand in-line with brand policy- Provide operational support reflected customer traffic and operations processes to increase turnover and customer experience.- Set up operations procedures and manage Back of house (deliveries, stock take etc.)- Train and develop store teams to ensure exceptional brand experience provided to clients.- Ensure customer experience on the shop floor in line with brand expectations.- Effective P&L procedures (stock loss less than 1% which is one of the best in business globally, profit protection visit report 98%).- Team management during transition from analog to digital business. Implementation digital systems in Middle East.- High customer experience satisfaction level with 95% Mystery shopper result.- Ensure Health and Safety procedures and process in place

On the position of Top EU Store Manager within the business my main tasks were constantly deliver great TO and develop new stars for the business. Directly responsible for the Top EU flagship store (Tsvetnoy Moscow)€7m turnoverRecord breaking results during all 5 years achieved.Support to EU district - 14 stores.Women's/men's fashion, footwear & accessories.Full accountability for budgets, operations, P&L and HR.Head count of 5 managers, 35 stylists.800 sqm (Tsvetnoy Moscow) Achievements:- Tsvetnoy Moscow - Best EU store, Top 5 store worldwide within the business.- Great people development results.- Number 1 turnover concession in Tsvetnoy shopping mall since store opening (fashion retail category). - “Best VM corner” award, 3 “Best stylist award”. Staff turnover is at lowest point in Tsvetnoy shopping mall. "Best store manager" award.- Optimization of initial allocation quantity and constant delivery/stock review (to meet Russian market needs according to weather, country holiday etc.) through optimizing delivery process and business meetings with HO and partners within Russia (Major, BDO).- Stock loss result less than 1% one of the best in business globally, profit protection visit report 98%. - Development and set up KPI reports in collaboration with Tsvetnoy IT team.- Repair and dry cleaning service implementation - High Mystery shopper results (95%)

As a preparation for the opening of new store on the new market for the brand I lead a market research hire team and support onboarding process by providing trainings and setting up brand standards and procedures.Result of this job was smooth 800sqm store opening with 17.000 items of product ready to sell and full team of well trained managers and stylists followed by beating the target from the first month.