With 15 years of experience in IT, I've led transformative initiatives driving business application development for Fortune 500 clients in multiple roles:- In my present role, I'm ensuring that European clients keep their software current and guiding them through the update process.- Previously, as a Lead Service Assurance Advisor, I managed the resolution of complex technical issues for some of the world's leading organizations. To be successful in that role, I liaised closely with clients' IT management and Pegasystems' executive leadership, mobilizing cross-functional teams for investigation and resolution efforts.- As a Software Developer and System Architect, I built enterprise applications for large enterprise organizations. Throughout my career, I've demonstrated a commitment to excellence, fostering collaboration, and delivering tangible business value to organizations across diverse sectors. I'm passionate about leveraging technology to drive meaningful change and look forward to opportunities to innovate.