Leonie Dufour Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Programmatically advertising for Fidelity Investments - Expert with media trading platforms (DV360, Yahoo, DoubleVerify) and analytics tools across multiple digital channels including: display (standard banner and native ads), mobile, app install, online video (CTV, YouTube), amongst others- Responsible for managing direct report on day-to-day campaign management and operations such as launches, optimizations, reporting, forecasting, etc.- Strategy lead to streamline and increase performance for Fidelity's line of business goals while being point of contact for programmatic needs

Chicago, Illinois, United States

Peoria, Illinois, United States

Assume same responsibilities as previous Digital Representative role. Other responsibilities include strategizing new ways to handle and interact with customer base on all social media channels through Twitter, Facebook, and Instagram. Monitor, publish, and respond to consumer reviews through TurnTo platform. Coordinate with marketing department to share feedback on scheduled social media postings and provide new ideas to improve marketing implementations. Filter on Pixlee platform for potential customer photos that marketing can utilize in their marketing campaigns and website. Reach out to consumers for request approval of these photos.

Peoria, Illinois Area

Key role is to respond to incoming customer interactions via phone, email, live chats, and social media in French and English. Other responsibilities include referencing training materials, effectively coordinating multiple streams of work at one time, troubleshooting, and assisting with B2B sales support to provide timely responses to customer’s inquiries while maintaining a high level of key performance indicators.Achievements• Continuously met and exceeded quality standards set by supervisorso Quality average of 4.05/5.00 for 2019 and 4.35/5.00 for 2020o Consistently in top quartile with 98% customer satisfaction rating in French/English mostly driven by outstanding support and promotion of the company’s Aloha spirit when interacting with customers.• Met minimum training requirements after two weeks out of a six-week training program prompting my supervisors to move up date of commencement.

Morton, Illinois

Primary responsibilities not limited to organizing technical support, leading team decisions; spotlight, sound board, master lights, and solving technical problems as they occur. Trained new employees regularly.

Morton. Illinois

• Various functions such as: cashier, runner for Pumpkin Grill, Ice cream maker in Sweet Shoppe.

Bachelor'S Degree, Marketing, 3.71 Gpa

Activities and Societies: Honor's Program Scholar, Spring 2019 Dean’s List, American Marketing AssociationMinor in Mass Media Communication

Associate Of Arts - Aa, Marketing, 3.50 Gpa

Activities and Societies: Phi Beta Lambda

High School Diploma

Activities and Societies: Honor Roll Student Learn to Lead Program Varsity tennis team