Leonie Elofer Email & Phone Number

Responsible for overseeing global Change Management processes, lead Change Advisory Board meetings, handle service requests and provide global training on internal Change Management tools.

Responsible for creating and enforcing a formal Change Management process.

Decarie & Plamondon

Led a team of ten direct reports and managed the overall operations of a retail branch, while promoting a positive customer and employee experience and increasing shareholder value. Responsible for growing the business and building relationships; having a strong community presence to understand our customers and build customer loyalty. Ensure compliance, operational and system controls in accordance with internal policy and procedure; through daily and weekly audit activities.

Montreal, Canada Area

-Hiring, training and coaching of all Customer Service Representatives; selected to lead pilot project for CSR training program over a period of 18 months-Performance Management of Customer Service Representatives -Problem resolution, resolving of customer complaints and escalations-Regulatory and Audit Compliance (done daily and weekly)-Coordinating daily and weekly branch meetings-Operational Effectiveness: adhere to compliance requirements and risk management

-Offer financial advice to clients: on simplifying their day-to-day banking, credit options, and investment solutions; all while continuously offering excellent customer service-Seek opportunities to cross sell and build loyalty -Proactively reach out to customers to followup on their changing needs

Bachelor Of Commerce (B.Com.), Management With A Minor In Finance

Bachelor Of Commerce (B.Com.)