Leon Mathew Email & Phone Number

Greater Houston

Greater Denver Area

As Technical Operations Manager, I support the tactical and strategic day to day operations of the 30-member Field Services team including the management, scheduling, training, and overall quality of services delivered. I collaborate with other leadership team members, reporting to and informing the decision-making of the Director of Field Services as well.

Englewood, CO

As Manager of Advertising Quality, I oversaw the deployment of resources related to the delivery of premium video advertising solutions, enabling advertisers to reach audiences in local and national markets. I managed technical teams servicing 37 million subscribers in 79 markets with 1400+ geographic selling zones and 95,000+ networks, always ensuring.

Bingham Farms, MI

In a supervisory capacity, I maximized revenue through engaged leadership, thoughtful personnel management, innovative resource allocation, and the streamlining of MCC processes. I optimized performance of MCC staff, ensuring standard operating procedures were followed and goals were exceeded, and mentoring leads for cross-functional resulting in promotion.

Bingham Farms, MI

As an Operations Tech, I delivered effective customer service by providing outstanding communications with our customers and partners and developed methods in processing scheduling and content workflows, which is now used as a standard across the North Central region. I provided feedback to management concerning issues regarding resource management and.

Bingham Farms, MI

In this capacity, I delivered effective customer service by providing efficient communication with the central team and sales in regards to orders and commercial content and provided feedback to management concerning issues regarding Spots Trackers/Live Events. I analyzed inventory and trends and communicated with Advanced Services to make necessary.

Southfield, MI

As a BSS I went above and the daily requirements and needs and focused on working as a team with a positive attitude that helped us achieve and exceed sales expectations. I have also demonstrated a strong ability in improving various processes while creating, documenting changes, training and developing new methods and procedures for Comcast Business.

Ann Arbor, MI

As a TSS representative I received technical, sales and billing calls from customers in regards to their telephone, internet, and cable services. I was very successful at building a strong rapport with my co-workers, as well as the customers always leading into an up-selling position.