Leon Mkangama Email & Phone Number

Glasgow

Providing first contact to resolve a variety of issues for different customersUtilising listening skills to analyse each situationCaring for each customer with courteous attitudeRemaining calm under pressureDisplaying motivation while trying to resolve each issue at first contactCommunicating effectively with my team and other teams as required

Providing support for a wide range of customers on a 24/7 basis. This includes support via calls, emails and using the ServiceNow systemCustomer support is provided for numerous applications such as Outlook, Exchange, Microsoft packages and Windows Operating SystemsUsing technology to assist and maintain client systems including: JD Edwards systems.

Paisley, United Kingdom

I am required to manage the bar, opening or closing the bar as required. Welcoming customers in a friendly manner is a key part of my role and serving them in approachable manner. Prioritisation of tasks ensure the bar are is clean, stocked and tidy if I am alone on shift or another member of staff will assist me if needed.

Paisley, United Kingdom

As part of my role I had to be an enthusiastic team player working in a fast moving environment. This would occur when flights were delayed and the restaurant got busy very quickly. Large and varied drinks orders would have to be prepared quickly.

Glasgow, United Kingdom

As the premises changed owners I had to learn the new companies methods and procedures. I worked with some new members of management, while continuing to use and improve on skills I already had.

Glasgow Airport, United Kingdom

I worked as part of a management team to achieve high standards of customer service. At times I would have to provide reports. to ensure effective use of resources. This would allow period targets to be met.

Beng Hons Networked Systems Engineering, 2:2

Bachelor Of Science (Bsc), Computer And Electronic Systems, Pass