Leonor Bento Email & Phone Number

Dublin, County Dublin, Ireland

• Managing and negotiating complex commercial terms and strategies with multiple stakeholders, driving optimal negotiation outcomes.• Experienced in assisting sales teams by building and positioning tailored Volume Licensing quotes and enterprise agreements, ensuring that deals meet customer and business needs.• Acts as a liaison between sales teams and key partners to facilitate the structuring of complex orders and agreements, ensuring seamless deal execution.• Responsible for day-to-day quote and approval requests, adhering to agreed service levels and ensuring timely deal turnaround.• Strong commitment to stakeholder satisfaction, fulfilling internal and external demands with an emphasis on delivering high-quality outcomes.• Advocate for best practices that enhance business, pricing, and licensing consistency, driving efficiency across sales operations• Maintained Power BI reports for multiple teams, ensuring data accuracy and comprehensive business visibility for Microsoft stakeholders.• Conducted peer training to foster an environment of innovation, curiosity, and continuous learning.• Volunteered as a weekly yoga teacher, serving as a diversity and inclusion ambassador and trusted advisor for colleagues and stakeholders.

Dublin, County Dublin, Ireland

Responsibilities: • Daily support of Microsoft Stakeholders on Licensing – requiers high attention to detail, be flexible, and create clarity for all stakeholders due to the vast variety of cultures, backgrounds, roles, and teams. Clear communication and action items are critical to ensure that I’m always perceived as trustworthy and knowledgeable and to ensure an efficient resolution of all requests.• Part of my responsibilities is to reach out to people that I don’t know and ask the right questions to drive the completion of highly sensitive deals. • Responsible for creating and maintaining multiple teams' Power BI reports, focusing on data accuracy and ensuring that our Microsoft stakeholders have end-to-end visibility on the business. • Responsible for peer training ensuring the right environment for ideas, curiosity, and supported learning. • Teach yoga voluntarily once a week to the Company, an ambassador of diversity and inclusion, advocate of culture map, being a trusted advisor to colleagues and stakeholders.Achievements: • To solve reporting inaccuracies, have an overall view of the teams’ work, create relevant data points, simplify the process, and reduce teams’ efforts and time; I’ve changed the tracking and reporting systems. Moving to SharePoint trackers connected to Power BI dashboards. The idealization, implementation and adherence to the project required having a global understanding of the business goals, deepening my knowledge of the technologies in which the project was implemented and managing the resistance to change, helping users and leads to see it's benefits . Due to the project's success, I was awarded the prize of employee of the month.• Created a relationship of trust and high reliability, receiving recognition from different stakeholders.• I have joined a brand-new team and succeeded in documenting all processes ensuring work instructions are ready and available for new hires.

Dublin, County Dublin, Ireland

I am known for my compassionate and intuitive approach, and for my ability to create a safe and supportive space for people to explore their innermost thoughts and feelings to understand their true nature and develop their awareness. I have trained, studied, and deepened my knowledge in different holistic areas having a comprehensive understanding of yoga philosophy, meditation, and its techniques. I use this knowledge to guide my clients towards achieving physical, mental, and emotional wellness, and help them develop a deeper connection with themselves.

Dublin, County Dublin, Ireland

Responsibilities: • Daily support of Microsoft Stakeholders on all processes related to US Retail Incentives and Marketing Payments to Partners. Where I created empathy with the different stakeholders and managed their expectations. – which required managing timelines and teams within Microsoft and BPOs, enabling healthy discussions between the intervening parts and driving a harmonious team environment.• Mapping As-Is processes and new processes, driving the implementation of new/enhanced processes by automating and/or improving the process, documenting – Asking the right questions, understanding the pain points and risks, always focusing on simplification, process optimization and enforcing clear and task-oriented communication.• Maintenance of the global database accuracy, liaising with different stakeholders and teams, executing monthly crosschecks, and providing data for bulk updates. • Leading a team of 4 business analysts on US Retail Incubation, overseeing workload, success metrics and training.• Execution and revision of incentives calculations and payments reconciliation. • Training the execution team on upstream and downstream processes, inputs, and outputs to allow seamless process execution and change management. Supporting an average of 20 people in the two different projects – engagement focused on upskilling and promoting process efficiencies and independence.Achievements: • Incubated the transition of US Retail Incentives and Marketing Payments to Partners, driving process improvements, simplifying to promote efficiencies and reduce risk and applying controls within the execution model. • Successfully supported the transition of US Retail Incentives and Marketing Payments to Partners to the BPO Vendor execution team after incubation.

County Dublin, Ireland

Responsible for billing and payments and Accounts processes improvement.

Lisbon Area, Portugal

• Responsible for all payments, taxes, HR, receivables, utility contracts, archive and cash flow control of 4 companies with a high volume of transactions.• Implemented new simplified, efficient and paper free processes.

Eindhoven, North Brabant, Netherlands

•Managed the orders and dealt with regional managers of major retail chains in Portugal, Spain, France, and Italy. Which required conflict management, and clear, constructive, and positive communication. Organizational, forecasting and analytical skills.•Supply Chain Management, key entery and assisting with testing of the key entry systems and tools.•Executed, documented & helped the implementation of processes and procedures to meet customer satisfaction.

Lisbon, Portugal

• Developed action plans to increase the performance and productivity of underperforming individuals. • Supervised the commercial sales team, providing mentoring and guidance in carrying out their day-to-day duties. • Developed and managed a talent pipeline within the team, motivating internal salespeople on how to achieve business sales targets. • Provided training on sales techniques, developed, motivated and coached fo achive business sales targets. • Reviewed and maintained Company standard Terms and Conditions of sale, and all other Company standard form legal and contract documents to ensure the best commercial advantage was maintained by the Company.

Braga, Portugal

• Managed a team of 11 web developers and graphic designers, ensuring deadlines and client expectations were met and the team had a manageable workload where their voices, suggestions and concerns were listened to and considered. • Liaised with clients on website function, usability, and user Interface. Gathering business requirements from the clients and translating them into technical requirements for the engineering team.• Provided status updates on ongoing progress and updated clients and developers on any change requests, and end user feedback. • Portfolio prioritization, management of cost allocation and resources, planning and tracking deliverables to execution. • Identified risks and ensured mitigation plans were in place.

Caldas Da Rainha, Leiria, Portugal

• Business planning and strategy.• Coordinated multiple teams to deliver the product plan.• Managed a team of 15 web developers and graphic designers, ensuring projects remained within budget and were completed within the deadline.• Agreed on functional specifications for websites with clients and kept them informed of ongoing project progress. Communicated and prioritized requirements to developers for any changes to the initial specifications.

Bachelor'S Degree, Ux, Ui, Honours

Licentiate Degree, Yoga Teacher Training/Yoga Therapy

Education record