Leon Smith Email & Phone Number

Senior Officer and the face of one of 26 ships within fleet, providing guests with a memorable vacation experience. Responsibilities include operations, guest entertainment, product development, programming operations, quality control, promotions, special events, customer satisfaction, public relations, guest safety, and budgets. Oversee entertainment programs for 3000-4500 guests each week and $XXXMM in annual revenues. Report to the Hotel Director.✔ Lead a team of up to 8 Fun Squad… Show more Senior Officer and the face of one of 26 ships within fleet, providing guests with a memorable vacation experience. Responsibilities include operations, guest entertainment, product development, programming operations, quality control, promotions, special events, customer satisfaction, public relations, guest safety, and budgets. Oversee entertainment programs for 3000-4500 guests each week and $XXXMM in annual revenues. Report to the Hotel Director.✔ Lead a team of up to 8 Fun Squad team members, providing them with needed training, on-the-job coaching and evaluations.✔ Successfully reached the top 10 of 26 ships in TGEM scoring for Cruise Director Service in first contract in the role (Carnival Paradise, May/June 2018).✔ Partner with onboard revenue departments to develop impactful messages to promote onboard spending and drive revenue.✔ Serve as an ambassador for the cruise line by hosting social events onboard including trivia contests, activities, bingo games, comedy shows, and informative presentations. ✔ Recipient of Cruise Director of the Year and Entertainment Staff Development, 2016, as well as Youth Staff Support Award, 2015.✔ Garnered extraordinary guest feedback and earned outstanding written evaluations.✔ Hosted guest events including lounge shows, revenue presentations, deck parties, meet & greet events, live morning shows, pre-recorded TV spots, and more. Emphasis on event/activity awareness, creating excitement and driving revenue opportunities.✔ Ensured guest entertainment and activities were carefully integrated with all product offerings aboard the ship.✔ Arranged, coordinated and managed daily tour excursions, cocktail hours, nightly entertainment, and activities.✔ Oversaw all aspects of contracted Entertainers and Guest Speakers. ✔ Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Show less

Supported the onboard entertainment department as lead host, performing and leading small and large-scale events and activities for up to 4,000 guests.✔Served as lead front-of-house contact for guests for all questions and commentary, assisting them with their concerns and addressing needed actions to the appropriate parties.✔Maintained standards and integrity of multiple large-brand venues and experiences, including Hasbro Games, Lip Sync Battle, and Punchliner Comedy Club… Show more Supported the onboard entertainment department as lead host, performing and leading small and large-scale events and activities for up to 4,000 guests.✔Served as lead front-of-house contact for guests for all questions and commentary, assisting them with their concerns and addressing needed actions to the appropriate parties.✔Maintained standards and integrity of multiple large-brand venues and experiences, including Hasbro Games, Lip Sync Battle, and Punchliner Comedy Club Presented by George Lopez.✔Utilized sales techniques and best practices to support our department bingo program, leading the fleet in month-to-month sales on multiple occasions.✔Selected into the inaugural entertainment team of the Carnival Horizon, the company’s newest and largest vessel. Show less

Selected to host and execute multiple Nickelodeon-branded pilot programs for potential TV airplay, including Double Dare Live, Slime Time Live, and Figure it Out.✔Facilitated the casting of resort guests and celebrity VIPs for filming of various resort and television programs, as well as communicated all casting needs and riders with appropriate production teams.✔Managed reservations, billing, ordering, and front-of-house experience for Nickelodeon’s branded 770-room hotel and… Show more Selected to host and execute multiple Nickelodeon-branded pilot programs for potential TV airplay, including Double Dare Live, Slime Time Live, and Figure it Out.✔Facilitated the casting of resort guests and celebrity VIPs for filming of various resort and television programs, as well as communicated all casting needs and riders with appropriate production teams.✔Managed reservations, billing, ordering, and front-of-house experience for Nickelodeon’s branded 770-room hotel and resort.✔Trained and onboarded resort staff, ensuring compliance with Nickelodeon and Viacom customer service standards.✔Effectively addressed guest comments, complaints and feedback in a proactive manner, ensuring the highest quality service and guest satisfaction. Show less

Directly responsible for the coordination and execution of children and family parties, hosting up to 75 guests at a time.✔Trained new hire event staff on company policies, procedure and customer service.✔Acted and performed as branded Chuck E. Cheese costume characters.