Leon Thomas Email & Phone Number

Choice Hotels University

• My LOUD VOICE was a trademark at conventions and other Choice events. I call myself an enterTRAINER because some attended my sessions on the same subject matter multiple times just to be entertained...I mean.
• Developed and presented the industry’s first Social Media Workshops at annual Conventions and regional workshops thereby making Choice Hotels the first hotel company to have a Social Media education curriculum..
• Remotely collaborated with 4 other Senior Trainers to develop and launch the first 100% virtual management certification program for franchised hotel organizations. This allowed more managers to become certified and.
• Most requested trainer at regional and national hotel owner and manager meetings. Led motivating full and half-day education sessions that were the highest attended in the company.
• Facilitated week-long General Manager certification classes wherein attendees achieved an 85% first time passing rate which was 20% higher than other trainers.
• Keynote speaker and break-out session presenter at industry association events, management company conferences and universities

• Ask me about the time during training when I was leading a role play about emergency situations. I yelled "FIRE". Contact me to hear what happened next. As an independent consultant I provided consultative training and.
• Assisted in the development and trained line level associates and hotel managers on IHG’s Staybridge Suites “Suite Shine” Housekeeping program.
• Developed and trained line level associates and hotel managers on IHG’s Candlewood Suites “Can Do Maintenance” Preventative Maintenance program in order to improve maintenance scores.
• Served as contracted Director of Sales for HLI Hotel Management (Country Inn and Suites BWI Airport)
• Provided operations consulting for Vista Host Hotel Management (Hampton Inn BWI Airport, and Comfort Suites Mechanicsburg, Pa) resulting in improved service scores and increased gross operating profit.
• Trained Crowne Plaza hotel associates on the property level service and standards components of their new “Place to Meet” marketing initiative

Country Inn And Suites BWI Airport

• Leading the team at this hotel was one of the most enjoyable and most accomplished periods in my hotel career. Many memorable things happened and many strong life-long relationships were developed while here.One of the.
• Implemented revenue management strategies resulting in a 200% increase in its previous years’ REVPAR.
• Increased occupancy from 25% to 89% in only 4 months.
• Exceeded budgeted revenue and gross operating profit projections each quarter
• Increased guest service index and Medallia scores by 75%
• Hotel was ranked in the top 20% in the brand

United States

• This job was FUN. This was the first position I had that I was encouraged to have fun. In this role I was required to travel nearly 90% of the time. I logged some serious airline miles and rental car points. It's too.
• Trained hotel front line associates on a trade marked sales process that improved conversion ratios and revenue
• Developed strong relationships with hotel owners and managers that enabled them to see me as a trusted adviser. This provided the opportunity to be an external champion of associate transformation that helped associate.