Leon Voon Email & Phone Number

Blending design thinking, systems thinking, scenarios and design strategy, to improve digital services for people and businesses in Singapore. Over 10 years experience in driving innovation and design thinking in government, and 3 years in an innovation lab for a Fortune 500 insurance company. I truly enjoy being a practitioner, always eager to roll up my sleeves and practice my craft. Fascinated by how empathy and insight can inspire us to better designs.Personal mantra:"Stay hungry, stay humble.Take risks, experiment. Pay it forward."Skills & Expertise:~ Design Related ~Design thinking / Human Centred Design (HCD) | Service Design | Customer Experience (CX) | Design Research | Customer Research | User Interviews | Customer Insights | Rapid Prototyping | Usability Testing | Lean Start-up methods | GV Design Sprints | Design Strategy | Go-to-market strategy~ Government / Policy & Strategy ~Policy Formulation | Strategic Planning | Scenario Planning & Futures / Foresight | Driving change culture and innovation capabilities in government ~ Driving Change & Innovation ~A founding member of The Human Experience Lab (THE Lab), one the early central agency design thinking units in the Singapore public service (est. 2012). From a design thinking program manager, I grew into a practitioner, advocate and thought leader for design thinking and service design. Experienced in driving large-scale whole-of-government culture of innovation using tools like WITS, SSS and Kaizen, and applying methods from Organisational Excellence (OE) / Organisational Development (OD), and championing the PS21 (Public service for 21st Century) & ExCEL movement. Served with the last batch of PS21 "Agents of Change" and TEC grant managers at PSD. ~ Training & Workshops ~Corporate Trainer | Workshop Facilitator | Public Speaker~ Operations / Front-line / Client-facing ~3 years experience as a case manager in a hospital providing case management services to 50+ clients. Congrats on reaching the end. Thanks for reading more about my background. Feel free to reach out to connect =)

Listed skills include User Centered Design, Design Thinking, Design Strategy, Public Policy, and 22 others.