Leon Clarke Email & Phone Number

Leon Clarke is a National Client Experience and Events Manager at Colin Biggers & Paisley. He possess expertise in event management, stakeholder management, business process improvement, team leadership, leadership and 24 more skills. Colleagues describe him as "I have known Leon in his various roles at CPA for over ten years. During that time Leon has been both an event executive and a team leader. He is a consummate professional who has the ability to recognise and build relationships that are mutually beneficial to both the CPA and supplier businesses. I would have absolutely no hesitation in recommending Leon to any organisation as a valuable team member or manager." and "Leon led a large team of event management staff in delivering a Career Expo for CPA Australia. This Expo was the second largest event managed by CPA Australia. Leon's communication skills are excellent, he has a very calm and composed manner even in stressful situations. Leon was skilled in managing an event from concept through to hands on delivery. I would not hesitation in recommending Leon to anyone seeking a highly knowledgeable event manager."

Listed skills include Event Management, Stakeholder Management, Business Process Improvement, Team Leadership, and 25 others.

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  National Client Experience And Events Manager

  Colin Biggers & Paisley

  Nov 2020 - Present - Melbourne, Victoria, Australia

  In addition to the responsibilities I had in my previous role, I am also responsible for promoting a culture that is client-focussed within the business, one which embeds best practice customer experience (CX) philosophy. This includes identifying separate CX activities, aligning them for improved consistency and collaboration, then identifying interventions that will enhance them.I have oversight of the practice's CRM database (InterAction), email marketing platform (Vuture), webinar platform (Zoom) and feedback tool (Survey Monkey). I'm responsible for the continuous improvement and utilisation of these applications, along with the integration of their reporting capabilities.As interactions with our clients are increasingly digital, I oversee the delivery of webinars, online experiences and hybrid activities. I also support the development of online thought leadership campaigns and associated videos.