Leon W. Email & Phone Number

Aberdeen City, Scotland, United Kingdom

Aberdeen, United Kingdom

Built, managed and mentored a BI and Analytics capability including the design and implementation of a WebFOCUS cloud-based data warehouse (ear-marked as leading BI self-service tool in ZA 2015), that encompasses global data management. Achievements of note included a client-facing BI portal, web-based self-service tools and real-time data availability with quick big data extraction with focused insights. • Led cultural change management to become a self-service organization (internal + client), able to analyze specific insights and acquire strategic information to enable informed and deliberate decisions.• Write code / Develop (WebFOCUS), for internal + client facing scheduled/self-service reporting. • Design and implement the JIRA service desk (project + workflow).• Global business rule implementation + management. • Design and implement knowledge management on Atlassian Confluence.• Automation consultation on tools + developments to improve efficiency and reduce costs.

Nelson Mandela Square, Sandton

Selected by C-level leader to strategically analyse and implemented tactical margin improvement initiatives across multiple products, we achieved £440 p/a in additional revenue in the first year, in a region that had ±£600m in sales.• Engaged with regional operational heads in identifying mechanisms to improve key client margins.• Responsible for budget and financial planning for the RSA ops division of £670 million p/a. • Providing input into tender/projects relating to pricing and finance/reporting using self-built cost/income simulation models.• Provide insights to executive leadership for global clients around pricing/profitability/sustainability.• Conveyed + Presented business performance within the Exco, through board-pack and performance measurement metrics.• Responsible for consultant Incentive/compensation program design, implementation and administration.• Carefully managing Heads of Department comply fully with revenue related ISO9001 processes.

Sandton, South Africa

Identified business risk worth ±£750k and took on challenge of mitigating risk and forming a new team to reduce the risk, while adapting new controls for ongoing management thereof.• Identify Improvements to the business systems and processes for efficiency + cost/income improvements.• Constructed financial models to highlight gross profit, operational requirements, and markups.• Redesign of client service fee engine to allow for easier management in a complex, customizable environment. • Introduced income and transaction model simulation models to aid in forecasting.• Pro-actively review and implement any policies and procedures in line with the ISO9001 standards.

Sandton, South Africa

Joined the business in Apr’2007 to provide operational leadership to the head-office client services team, with 65 team members, all focusing on providing consultation to client’s travel plans and cost-effective travel itineraries.• Implement short, medium, and long-term strategies in line with the Company’s objectives, one of which saw a new role being developed to manage supplier agreements and revenue objectives. • Actively participate in business development activities in terms of client management and ongoing retention.• Collaborated with corporate services to ensure optimal client service delivery improvements.• Assisted the CEO and COO with focused development strategies.

Johannesburg International Airport

• Supervising all aspects of operations for international and domestic operations from ticket sales to passenger boarding.• On-time departure management coupled with leadership reporting on performance to Chief Pilot and Head of Operations control center.• Acting Operations Manager, overseeing international departures, upgrades, involuntary denied boarding and collaborating closely with other stakeholders within the business.• Excelled at networking opportunities to gain experience on most aspects of airline finance and operations.• Conducted software due diligence and testing for SAA’s global system migration to Amadeus.• Facilitated Amadeus reservations cut over at JNB (Head office) ticketing and client facing offices at Johannesburg International Airport.