Leonardo Oliveira Email & Phone Number

São Paulo, São Paulo, Brasil

São Paulo, Brasil

Alphaville

São Paulo E Região, Brasil

São Paulo

- Planejamento, auditoria e gestão de projetos de Marketing Digital, com foco em performance e jornada do consumidor online;- Planejamento e execução de relatórios, estudos de mercado e dashboards gerenciais, focados em otimização dos processos e auxílio nas decisões de negócio do cliente;- Estruturação, modelagem e carga de dados estruturados ou não, para desenvolvimento de dashboards e estudos de mercado;- Gerenciamento das ferramentas de Web analytics do cliente;- Desenvolvimento e realização de treinamentos, e workshops internos e externos, abordando temas como boas práticas e utilização de ferramentas em Web Analytics;- Interface com clientes internos e externos da agência, gerenciando expectativas e demandas.Principais ferramentas utilizadas:- Web Analytics (Google e Adobe Analytics)- Data Visualization (Google Data Studio, Qlikview, Domo, Power BI)- E-mail Marketing (Salesforce Marketing Cloud)- Teste A/B (Adobe Test and Target)Principais clientes atendidos:Azul Linhas Aéreas, Sony Brasil, R7, E/OU MRM

São Paulo Area, Brazil

- Desenvolvimento, manutenção, customização e suporte às auditorias de prescrição médica (Cadastro, Market e Audit).- Realização de relatórios e consultas ad hoc, fazendo a interface com as equipes de atendimento ao cliente.- Administração e manutenção das rotinas de banco de dados envolvidas no processo.Principais ferramentas utilizadas:- SQL Server- Excel

- Responsible for implementation of Business Intelligence solution at the company, using a Domo platform.- Support and maintenance for the databases at Stage environment.- Responsible for developing the ETL solution in SQL Server 2008 for preparation and loading data into BI platform.- Constant contact with the global team of the platform, aligning expectations, demands, and deadlines of the project.- Development of SQL reports at the internal system, to support the most different areas of the company.

São Paulo

Acting in virtual mall environment, on the store opening team. My main activities was:- Consulting to new customers about best practices and quality models to be followed on store building process.- Operational support on the system developed by the company.- Responsible by integration with other ERP systems or ecommerce platforms, keeping touch with the technical teams of our customers and partners.- Support developing integrations, making tests on homologation and production environments, analyzing problems and reporting them to responsible areas, if necessary.- Developing, update and presentation of management reports and KPIs of the area

Data strategy analyst, responsible for:- Analysis and optimization of digital media campaigns, guiding and directing customers about the performance of the channels, formats, vehicles and campaigns performed.- Analysis and optimization of lead generation flow of our customers, understanding the users behavior and proposing changes in this process.- Developing of tag plans for web pages and digital marketing campaigns to be performed.- Extraction of reports in Web analytics tools, like Google Analytics and Adobe SiteCatalyst.- Developing of all ETL process and creation of dashboards in the BI tool Qlikview, to be supplied to external customers

Responsible for support and troubleshooting to Elbrus system customers, focused on retail stores.Main activities:- Provide technical support by phone and e-mail.- Provide support to issue of invoices and troubleshooting on Eletronic Invoices environment- Installing and maintaining of fiscal coupon printers of major brands sold on the market like Bematech, Daruma and Sweda.- Conducting tests on the system.- Documenting and referral of identified system bugs to the development team.- Support, maintenance and restore of databases on Firebird or Interbase.

Responsible for all the support and troubleshooting the comercial automation software Bematech Chef, focused on restaurants and bars. My main activities was:- Provide support by phone and remote access on the customers environment, including both the ERP system as the SQL database and Windows.- Training and consulting on financial and inventory modules of the system.- Control of external service team, defining itineraries and providing all the necessary support during the technical visits.- Provide support to the internal service team, helping them to solve the tickets received by the helpdesk

Bacharel, Tecnologia Da Informação

Técnico, Informática