Leo Pharand Email & Phone Number

Ottawa, Ontario, Canada

In my role as a Consultant, People Experience at BDO Canada, I focus on enhancing the employee experience through strategic HR initiatives. My responsibilities include:- Leading and supporting HR technology transformations, particularly in implementing Dayforce payroll solutions.- Conducting organizational change management initiatives relating to Dayforce to ensure smooth transitions and high adoption rates of new systems.- Providing accessibility consulting services to foster inclusive workplaces.- Collaborating with stakeholders to develop and execute HR strategies that align with business objectives.- Facilitating training sessions and workshops to enhance employee skills and knowledge.By leveraging my expertise in HR technology and my commitment to continuous learning, I strive to create environments where talent thrives and organizational goals are achieved.

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

- Accessibility Consulting Services- Organizational Change Management

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

- Supporting sourcing and recruiting needs across all areas of the business (Retail Stores / Distribution Centres / Home Office) - Supporting retail leaders 1-1 with hiring strategies and systems- Facilitating hiring and on-boarding webinars for retail leaders - Created holiday hiring playbook to support retail leaders with sourcing candidates- SmartRecruiters ATS administrator certification - organization SME- Implementing CRM tool for candidate experience and talent pool creation

Ottawa, Canada Area

Ottawa, Canada Area

- Lead sourcing, hiring and onboarding initiatives - Developed the team through meaningful dialogue to provide best in class customer service and grow current abilities.- Analyzed sales trends and department-specific results to make merchandising decisions- Created and sustained community connections through initiatives such as fundraisers, author signings and book clubs to drive store sales.- Empowered team to integrate technology into their customer interactions to grow omnichannel sales. - Organized monthly invoice system for local authors to automate and streamline the process.- Co-facilitated leadership open house to engage and attract talent to join our team.

Ottawa, Canada Area

Ottawa, Canada Area

• Coached and developed salespeople to meet and exceed sales goals through world-class customer service • Merchandised department with compelling stories and statements to drive traffic • Improved sales results through effective schedule creation and by creatively motivating the team to hit targets.

Ottawa, Canada Area

• Maintained Sugarfina's visual standards to uphold brand image and create an eye-catching customer experience• Delivered top-tier customer service through vast product knowledge, making product recommendations and creating connections for future visits.• Followed up and engaged with customers to drive repeat business and ensure sales targets were met.

Ottawa, Canada Area

- Provided world-class customer service by anticipating the needs of each customer through superior product knowledge, making for a truly memorable experience leading to increased customer return rate.- Organized several tasks to accomplish while keeping a steady flow of customers through the store, maximizing time efficiently without sacrificing the customer experience.

Ottawa, Canada Area

Bachelor Of Commerce - Bcom, Human Resource Management & Marketing, 9.35 Cgpa

Bachelor Of Business Management, Business, Human Resources