I am a professional with extensive experience in Operations Coordination and Sales Supervision, currently pursuing an MBA in Product Management and Growth Hacking at FIAP and graduated in Analysis and Systems Development from FMU.I have experience in team leadership and operations coordination, with a focus on results and implementation of engagement projects for employees and partners, maximizing operation deliveries within established metrics of Excellence, Performance, and Quality. I have received recognition for achieving the best Excellence indicators, receiving monthly awards for Best Regional Recognition.I also have experience in sales team supervision and coordination, people development, sales planning and strategies, report preparation and monitoring of area KPIs and unit performance goals. I have skills in planning processes and application of layouts, visual merchandising, and window dressing. Additionally, I was responsible for customer management, sales operations, customer service, and clusterization.I participated and coordinated internal projects in the areas of sales, e-commerce, business digitization strategies, and training development, planning, and application.