Lerato Moraba

Lerato Moraba Email and Phone Number

Emergency Call Center Agent at Firstroad @ Tshipi Noto Funeral Home
Lerato Moraba's Location
South Africa, South Africa
About Lerato Moraba

I am a hardworking person and strive for perfection in each and everything that i do. I am highly motivated and seek a position in a company where there is plenty room for growth

Lerato Moraba's Current Company Details
Tshipi Noto Funeral Home

Tshipi Noto Funeral Home

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Emergency Call Center Agent at Firstroad
Employees:
39
Lerato Moraba Work Experience Details
  • Tshipi Noto Funeral Home
    Branch Administrator
    Tshipi Noto Funeral Home Dec 2013 - Present
    Answering Telephone Calls, Capturing New Applications, Filling,. Invoices, Premium Collection, Arranging Funerals, Compiling Monthly Reports, Resolving Queries and Banking of Premiums
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  • First Assist Mamagemnet
    Call Center Agent
    First Assist Mamagemnet Aug 2016 - Apr 2020
    Johannesburg Area, South Africa
    : Assisting clients with a sense of Urgency and Empathy : Mapping client's location and Destination on google Maps : Verifying client’s details on Dreamtech and FAM : Providing Emergency Roadside assistance to clients such as Jumpstart, Tyre change : Dispatching Service providers : Updating client every 15 min with feedback : To make sure that no client is left on the side of the road Promoted to work on Matrix tracking system : Claiming calls logged by Matrix : Calling clients to confirm if assistance is needed : Mapping cases for clients destination : Escalating live hijack queries to hijack line : Finalize case using correct process
  • Firstroad
    Call Center Agent
    Firstroad Aug 2016 - Apr 2020
    Johannesburg Area, South Africa
  • Teleperformance
    Data Consultant
    Teleperformance May 2011 - Sep 2012
    Midrand
    Vodacom Product Knowledge, First Call Resolution, 3G Support, Blackberry Administration, Apple Data, Handset Support, Email Setup and Configuration, Mobile Connect Card, Phone as a Moderm, Account Queries and handle Irate Customers

Lerato Moraba Skills

Microsoft Excel Sales Training Customer Service Mobile Devices Telecommunications Customer Satisfaction Microsoft Office Management Microsoft Word Research Powerpoint Leadership Photoshop English Consulting

Lerato Moraba Education Details

  • Noordgesig High School
    Noordgesig High School

Frequently Asked Questions about Lerato Moraba

What company does Lerato Moraba work for?

Lerato Moraba works for Tshipi Noto Funeral Home

What is Lerato Moraba's role at the current company?

Lerato Moraba's current role is Emergency Call Center Agent at Firstroad.

What schools did Lerato Moraba attend?

Lerato Moraba attended Noordgesig High School.

What are some of Lerato Moraba's interests?

Lerato Moraba has interest in Poverty Alleviation, Health.

What skills is Lerato Moraba known for?

Lerato Moraba has skills like Microsoft Excel, Sales, Training, Customer Service, Mobile Devices, Telecommunications, Customer Satisfaction, Microsoft Office, Management, Microsoft Word, Research, Powerpoint.

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