Laura Ertz Email & Phone Number

Spokane, Washington, United States

Child and Family Services • Provided direct counseling services to individuals, families, and groups dealing with various behavioral health issues, including substance abuse, mental health disorders, and crisis intervention.• Developed individualized treatment plans to address clients' specific needs and goals.• Collaborated with a multidisciplinary team of social workers, psychologists, psychiatrists, andother healthcare professionals to ensure coordinated care and support for clients.• Facilitated therapeutic group sessions focusing on skill development, coping strategies, and peersupport.• Maintained accurate and up-to-date client records, including progress notes, treatment plans, anddischarge summaries, ensuring compliance with confidentiality and ethical standards.• Participated in community outreach programs to educate the public about mental healthawareness, available resources, and preventive measures.• Engaged in continuous professional development through workshops, seminars, and supervisionto enhance clinical skills and knowledge of evidence-based practices.• Advocated for clients' needs within the healthcare system, assisting with accessing communityresources, benefits, and services.

Cheney, Washington, United States

Spokane, Washington, United States

Closing health equity gaps in underinvested communities by partnering with local leaders, innovators, and funders to build a more responsive and resilient public health system for a changing world, one neighborhood at a time.​• Reviewing partner invoice documentation to ensure that all documentation is accurate, complete, and up-to-date, and that it complies with HCP and Department of Health requirements• Reconciling back up to support invoice line items• Identifying gaps in invoice details and supporting documentation• Communicate regularly with internal teams and external partners, including school administrators andcommunity organizations, to provide updates and gather information• Respond promptly to partner requests and inquiries, and escalate issues to the appropriate team member as needed• Assist with data entry and data management tasks, including maintaining project databases and records as needed

Incredibly lucky to have the stability to resign from my last position to pursue a graduate degree.

Liberty Lake, Washington, United States

Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible.Collect information and document bugs with Engineering for issues that are impacting customers.Create process or troubleshooting documentation for customer base.Deliver against customer experience and efficiency targets.Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.Work independently under direction of supervisors and mentors.Estimating, prioritizing, planning and coordinating quality testing activities.Troubleshoot and resolve common problems.Basic installation, maintenance of software and equipment.Investigate product related problems.

Spokane, Washington Area

Manage all research projects, client needs, call center workflow and quality assurance to ensure on time and under budget research Oversee project production and schedulingManage social media recruiting advertisementsCreate research projects by designing programming ready scripts in order to meet client quotas. Pull, setup, or instruct on the purchasing of samples as needed for focus group or survey fieldingManage customer expectations and send clients timely updates on productivityHost focus groups Quality assuranceData codingWork with research team on expanding the quality and size of current research panelist database

Post Falls, Id

Develop and update geospatial data and map products for support of existing applications and future applicationsDevelops and maintains all GIS ESRI ArcMaps for ESRI ArcServer software within on-site servers, backup-off site servers, production servers and cloud –based production serversWorks with other GIS technicians, the business development group, and the software group in client related needs for data manipulation, data creation or special processing to satisfy requestsCreates new data for map layer integration with highly functional visual expression, symbology and labeling to offer maps and mapping tools to satisfy end user’s business needs and productivity enhancementsIdentifies pathways for improving efficiencies in data procurement and data processing. Works with SQL software programmers to integrate these more efficient methods within database driven toolsMaintains guidelines for quality assurance on all data and map productsImplements GIS training and assists in technical documentation to support all aspects of the procurement and data update processStays current with knowledge of enterprise GIS technologies and stays apprised of developments in the field through relevant training, literature review and other related formatsPursues opportunities for new product development through scientific methods working with the business development group and the software groupPerforms other duties as assignedGIS Vector Data Development using existing feature classes and database tables.Procure public records parcel data in multiple countiesQA/QC raw and processed dataData ConversionProject Management

Cheney, Wa

I work with children from 0 to six years of age. I assist lead teachers with daily tasks. Basically, I get paid to participate in play for the purposes of learning.

Cheney, Washington

Completed two degrees in Psychology and Geography and a GIS certificate

Cheney, Washington

Assisting professors and students.

Spokane, Washington Area

Reservations, Customer Relations, Accounting Reports

Developing relationships with young people and families in order to protect the assets they have now and assist in planning for the future.

Promoting collection services to business owners and individuals.

Provided the Harley-Davidson experience through outreach events, motorcycle customization and proper riding gear.

Educated potential members about the possibilities of purchasing through a members buying service

Manager multiple accounts from a various range of clients by developing timely pay arrangements with consumers and investigated consumers for possible legal action.

Manager multiple accounts from a various range of clients by developing timely pay arrangements with consumers and investigated consumers for possible legal action.

Bachelor Of Arts (B.A.), Psychology, Geography, Gis Certificate

Activities and Societies: Psi Chi International Honor Society, Eastern Washington Geographic Society

Diploma, General

Master Of Social Work - Msw, Social Work