Leseall Whetstone Email & Phone Number

Greater Atlanta Area

Responsible for servicing assigned client accounts as well as managing all aspects of client relationship, keeping budget within guidelines, internal as well as external communication and improving efficiency.Assist in the conceptual design, development and implementations of new client applications and modifications of existing applications.Gather and prepares estimates and details of client requests and coordinates samples, production dates and client approvalResponsible for project process procedures and coordinate with project programmers, utilize project management principles to ensure date lines for project implementation. Resolve client issues, complaints and areas of concerns, formulate and implement solutions for clients, including well documented corrective action plans, project plans and required documents.Liaison between all departments to serve as one critical point of contact for clients.Analyze client processing requirement and provide consultation on complex projects to clients.Monitor production to ensure that all aspects of Service Level Agreements and process requirements are met.

Addressing inquiries via email and conference calls, as well as collating data to produce client reports and invoices on a monthly cycle. Manage accounts, liaising closely with clients, vendors, IT and fulfillment centers to execute orders from start to finish within deadlines and as per client requirements. Resolve service issues with shipment delays, purchase order (PO) variances, outstanding POs and system inventory holds by explaining solutions to clients and coordinating with fulfillment center and IT team, ensuring adherence to client requirements .Account Executive for the following clients: AT&T, Groupon, Home Depot, Spanx and CenturyLink.Collaborate cross-functionally with other departments to meet client requests.Prepare monthly invoices for client account and compile reports on forecast statistics, order volumes and service delivery statuses.Coach and mentor account coordinators and account executives, ensuring compliance with standardized processes and procedures, as well as educating fulfillment center agents to utilize the in-house order platform. Develop organized, methodical training materials with clear instructions on policies and procedures Manage call center programs, assessing call center reports and liaising with call center management to improve overall customer service levels. Generate summary outlines of client activities and account data for presentation to clients as neededLeadership in creating and establishing documentation and procedures – ISO 9001 documentation for Client Service Team and ISO documentation which resulted in increased staff productivity.Maintain financial records for clients which include posting of credits, deposits, profit-and-loss statement. Assisted in monitoring and translating inbound calls for the Spanx German Call Center, assisted other team members with German documentations.

Regulate stock inventory levels through purchasing inventory and non-stock items as well as delivering materials to clients.Project inventory needs, utilizing database to manage and order products and materials.Document PO’s and client communications in internal systemAnalyze and troubleshoot PO issues, coordinating with vendors to identify weak links and crafting solutions to expedite delivery to customers.Manage client expectations by updating them on delivery delays, incorrect orders, damaged products and potential price adjustments

Columbia, Sc

• Creating and Printing of Bill of Ladings, Audit Orders and submit Insurance claims, Locate Carriers via UPS, RPS and USPS, Assure accuracy of Shipments as well as the value of the Shipments.

Ditzingen, Germany

• Updated database with ship confirmations, ran client data reports, conducted daily order processes for shipments, cancelled orders and monitored orders to ensure timely delivery of service.

Bachelor'S Degree, International Business

Activities and Societies: National Honor SocietyLeadership, Quality Management, Project Management, Operations Management, Organizational.

Associate'S Degree, Business Administration And Management, General

Activities and Societies: National Technical Honor Society