Les Murray Email & Phone Number

Cambridge, Massachusetts, United States

Participated in implementing Pega's AI-driven real-time Customer Decision Hub. Tasks included defining customer data objects, decision elements, and UI objects to drive real-time engagement through Pega's CDH.Gained certification as a Solution Architect (CSA)Created and managed metadata in Pega Platform

Greater Los Angeles Area

Effectively delivered marketing automation solutions using SAS’s Customer Intelligence products to dozens of clients. Provided realistic assessments and estimates for customer engagements. Engaged with marketing leaders and technical staff to gather customer marketing requirements. Presented recommendations to marketing and IT leadership for process and infrastructure improvement. Installed and configured SAS Customer Intelligence. Integrated marketing automation solutions across multiple channels including email, web, real-time, and direct mail. Assisted sales representatives and sales consultants with professional services proposals, customer architecture estimates, and technical sales presentations.Assisted national telecom provider with migrating their Unica solution to AWS, including integration with REST APIs for real-time data delivery to streamline the marketing delivery lifecycle and reduce infrastructure overhead.Coordinated with senior IT staff of a global bank to deliver AWS architecture for inbound and outbound marketing capabilities that modernized their marketing and customer service messaging.Delivered solution architecture of SAS Customer Intelligence to a global PC and server vendor.

Created architectures, provided technical leadership and implemented customizations and integrations to the Bullhorn SaaS application. Defining customization specifications and supervised engineering and QA resources in implementing defined specifications.

Waltham, Massachusetts, United States

Supported the On Demand (SaaS) operations team by creating and maintaining automation scripts for generating web reports and uploading weblog data. Provided on-call support to the operation of the SaaS application. Administered the Vertica database cluster.Created an architecture for an automated integration framework for the import and export of nightly weblog data that allowed customers to automate their nightly data feeds.Created the data architecture and implemented a Vertica database cluster; including installation, backup and recovery scripts, monitoring and notification, and external loading scripts to effectively host the dozens of SaaS customers.

Waltham, Massachusetts, United States

Effectively delivered marketing automation solutions using Unica Affinium products to dozens of clients. Provided realistic assessments and estimates for customer engagements. Engaged with marketing leaders and technical staff to gather customer marketing requirements. Presented recommendations to marketing and IT leadership for process and infrastructure improvement. Installed and configured Unica Affinium. Integrated marketing automation solutions across multiple channels including email, web, real-time, and direct mail. Assisted sales representatives and sales consultants with professional services proposals, customer architecture estimates, and technical sales presentations. Provided training and support to Unica delivery partners.Created a solution architecture of Unica Affinium solution for a leading Australian bank to create a single marketing voice for the bank.Assisted sales staff in Belgium to deliver a proof of concept to a Belgian credit card company.Created architecture for and delivered Unica Affinium for a major US credit card company that streamlined their marketing efforts.Presented a technical presentation to Unica customers and partners at a Unica-hosted conference to teach effective maintenance procedures.

Needham, Massachusetts, United States

Effectively delivered marketing automation and database solutions using E.piphany Analytic Services, Interaction Advisor, and Service and Sales products to dozens of clients. Implemented database server, application server, and outbound email server components into customer infrastructures using Windows NT and Unix operating platforms, SQLServer, Oracle, and IBM DB2 database servers, and IBM WebSphere and BEA WebLogic J2EE application servers. Created architectures for and delivery of storage architectures for databases from 300 GB to 2 TB on Hitachi, EMC, and Sun storage arrays. Assisted sales representatives and sales engineers with customer architecture estimates and technical sales presentations. Consulted to key partners with product architecture and implementation expertise. Authored white papers and other knowledge documents for E.piphany customers, implementation partners, and other professional services staff.Created hardware estimates, solution architecture, and the technical implementation of E.piphany Analytic Services for the e-commerce division of a global office supply company creating a unified customer view and integrating outbound marketing efforts across the organization.Provided technical leadership to a global consulting firm to assist in the delivery of an E.piphany solution for an Asian telecommunication company allowing the team to complete the delivery on time.Created hardware estimates, solution architecture, and the technical implementation of E.piphany Analytic Services for an international gaming company located in Canada that modernized their marketing abilities and deliver effective analytics of their customers.Co-authored a white paper on optimization of I/O for Oracle OLAP databases.

Wakefield, Massachusetts, United States

Designed Conceptual, Logical, and Physical data models for customer centric databases in sizes from 100 GB to 1 TB using Oracle, DB2, and Red Brick database platforms and Sun and IBM servers. Defined data mappings, constraints and primary key designs. Developed raw and disk data sizes for database size estimates. Installed, implemented, and maintained RDBMS and schema. Conducted meetings to collect user requirements for business analysis and data modeling. Produced requirements documents, logical data models, and design specifications. Customer industries included financial services, e-commerce, insurance, public utilities, and direct marketing.Consulted with business users to develop logical and physical data models for an insurance underwriting application, allowing end-users to efficiently analyze customer data reducing underwriting efforts by 30%.Working for a major US financial services company, created logical and physical data models, specified hardware and software, and implemented a customer-centric marketing database to provide a single view of their customers and harmonize their marketing messaging.Created logical data models for a customer database for a national telecommunications company to deliver a single view of their customer across multiple lines of business.

Boston, Massachusetts, United States

Systems analyst and data modeler; designing a 1GB data warehouse for monitoring fund fee transactions. System implemented on a Sun UNIX server with a Sybase SQL Server v10 RDBMS and developed on a NT server with Microsoft SQL Server v 6.5, each accessed by Essbase OLAP tools.Created logical and physical data model for an analytics system that allowed fund managers to report on fees and expenses effectively and efficiently from one database.

West Warwick, Rhode Island, United States

Performing analysis and design of a major sub-system for a statewide welfare systems for both mainframe and client/server technologies. Designing transaction processing modules using Sterling Software’s KEY for Enterprise (formerly ADW). Also designing rules-based processing modules using Trinzic’s Aion. Performing analysis of agency procedures using structured analysis and information engineering techniques and data modeling using relational data modeling techniques.Consulting with state welfare staff, created requirements and design specifications for modernizing the Nevada state welfare system allowing them to be in compliance with federal regulations and qualify for federal matching funds.Created requirements documents for the State of Maine welfare agency for modernizing their welfare system.Created requirements documents and design specifications for the Commonwealth of Massachusetts welfare agency for modernizing their welfare system.

Ft. Hood, Texas

Led operations, performed mission analysis, and wrote operations orders for attack helicopter units. Coordinated training resources and procured ammunition. Developed and maintained plans for worldwide unit deployment. Supervised support operations for unit vehicles and equipment maintaining over 90% availability. Supervised a combat helicopter unit for combat operations in any environment. Maintained aircraft availability exceeding US Army standards. Conducted mission training with no accidents or mishaps. Installed software and coordinated system training for a parts ordering and tracking system.Planned for the movement of unit vehicles and equipment via air to a theater of war.Trained and led an attack helicopter unit to successfully pass its initial readiness test.Gained qualifications to fly attach, scout, and utility helicopters achieving distinguished graduate.