Lesley Bailey Email & Phone Number

London, Gb

Wimbledon, England, United Kingdom

Temporary Admin AssistantSupporting Admin team with a variety of campaigns and general office responsibilities

London, England, United Kingdom

London, United Kingdom

Responsible for ensuring adoption and growing the user base of the Treatwell Connect software in the UK. Retaining partners who are considering moving away from the Marketplace by understanding their needs and matching them to the many benefits of the Partnership. Partners who chose to work with Treatwell need support to understand how to make the most of the tools that we provide on the various subscription services that we offer. Helping a predominantly offline business feel empowered to get online bookings. Curation of their online profile and in-depth optimisation helps our partners to attract new and existing clients through the Treatwell Marketplace. Support and training ensure that the tools available are used to promote loyalty and retention. Building relationships with partners and helping troubleshoot all matters arising. Liaising with Product Developers to ensure further, future improvements to our software.

Join the worlds largest Health & Beauty market place. We’re on a mission to revolutionise the way spas and salons, market and sell appointments. Our aim is to fill empty appointment slots and to help suppliers attract a more loyal and local customer. Our free booking software helps suppliers fill quiet periods, take bookings 24/7, minimise no-shows and manage pricing. How do we do it it? We’ll create a venue page for your business on Treatwell, boosting your online presence and giving the option to sell through our marketplace. We also offer Treatwell Connect, our free online and cloud and app based booking system to help manage and grow your business. Why sell online? Many of us turn to the internet to make our purchases, whether it be groceries, holidays, clothes or even dinner reservations. Most of us check reviews before we commit to a purchase. Now we're looking to book beauty appointments online. So we help customers book their next appointment online.We'll create a lasting partnership, helping suppliers build a loyal base of customers for long-term gain. Our customers (75% female) are looking for quality treatments, not one-off deals so there’s no obligation to discount. If you wish to sell on our marketplace you will remain in control of prices, only paying commission (+ VAT) on any bookings generated through the Treatwell Marketplace. Enabling our booking widget means suppliers can accept appointments outside their normal opening hours commission free.**Widget bookings are subject to a small transactional fee

London, United Kingdom

One of only three travel companies to make the top 100, Leisure Pass Group was ranked 91st in the Tech Track 100 table following year-on-year sales growth of 42.61% in 2013. The company’s growth accelerated from 2005 after launching the Leisure Pass Operating System (LPOS), a tailor-made, best-in-class management system for sightseeing passes which allows the company to partner with independent city pass operators.The system is currently utilised to manage the Stockholm Card, Copenhagen Card, Prague Pass, York Pass, Lyon City Card, Jersey Pass, Gothenburg City Card, Antwerp City Card and Singapore Tourist Pass. In total, LPOS processes more than 6 million visits to attractions every year. The Leisure Pass Group continues to expand, having recently signed contracts to provide the Live Platform – a dynamic city pass management system enabling the creation of flexible smartcard products – in two major European cities from January 2015.As Retail Sales Manager for the UK, I was responsible for identifying, establishing and maintaining relationships with teams in key locations. Providing training to a level where staff felt comfortable to sell the London Pass to their customer. The retail locations ideally situated to attract the numerous visitors to London, for the purpose of selling the London Pass. The London Pass saves users time and money on their sightseeing experience. Ideal for international and domestic visitors. The role gave an incredible oversight into both sales and marketing and many of the posters, leaflets and other marketing collateral available during 2013/2014 we're of my own creation.

The words Orient-Express promise a world of unique experiences: the unexpected, the authentic and the meaningful. Our collection encircles the globe, with hotels, rail journeys and river adventures on six continents. From grand city landmarks to wilderness safaris, from iconic restaurants to canal cruises, we see travel as an opportunity for enrichment and surprise. Authentic local experiences make travel more rewarding. We surprise, inspire, challenge and entertain. Whatever we do, guests keep coming back for more. The British Pullman and Northern Belle are more than just a train journey. The service, surroundings and excellent cuisine make the travel experience more than just an arrival at a destination.Responsible for meeting and exceeding sales and margin targetsIdentifying new business, developing existing accountsPromotion of the products using social media in addition to the normal marketing methodsCreation of new journey itineraries specific to the needs of the marketLiaising with PR, Marketing and E-Commerce to maintain prominence in the market placeAttend weekly meetings with operational team to further improve our serviceOrganise and host events on-board the British Pullman and Northern Belle to promote sales and provide trainingNegotiate contracts and net rates for agents and wholesalers promoting Orient-ExpressProvide training and development to internal staff and external consumers

to the General Manager of UK Trains - Orient-ExpressAs the customer service program developed it fell under the responsibility of the General Manager of UK Trains and accordingly I transferred my skills. After being repeatedly observed dealing with various customer situations arising I was invited to join the sales team. Assisted the GM with diary management, call screening, travel and accommodation requirementsProvided operational support necessary to the smooth running of the UK rail serviceOrganised annual team meetingsPoint of contact for all UK train related customer feedback positive/negativeWinner of company award - Creative Flair

Joining Orient-Express in a junior role, and very quickly excelling to incorporate more responsibility into this role I created a customer service program that is still in place and has since developed to incorporate Leading Quality Assurance standards which further enhances the learning, training and development of our reservations team and on-board rail crew. Assistant to CEO and Operations and Development Team General office admin and support as necessary

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