Lesley Bennett Email & Phone Number

Innovative and solutions-focused Director of IT Managed Services with more than 10 years of comprehensive information technology experience, and hands-on skills in IT Operations and team building. Responsible for managing all aspects of the Managed Services practice in areas of administration, support, and project delivery. Manage multiple onshore/offshore IT technical teams to drive strategic organizational development, design, and delivery for clients by delivering outstanding customer experience and technical solutions in areas of ERP, IT Service Desk practices, and Infrastructure.

Warren, Mi

Led, defined and implemented the companywide IT Service Management Operating model including stakeholder roadmaps, and strategy to advance team function to meet business requirements. Established performance standards, training and development programs that assured a strong and efficient IT service model with a focus on the user experience. Developed processes and trained teams to be cross-functional, proactive, and stakeholder-focused to reduce resolution times, and improve IT communication and customer satisfaction.

Warren, Mi

Engaged in all aspects of development, implementation and continual improvement of service management policies and processes in such areas as Incident, Service life-cycle management, Change and Problem. Oversaw all IT Service Desk, Desktop Support and Off-shore teams to provide service and support to the enterprise and ensure proper escalation and execution of SLA’s.

Warren, Mi

Led and managed various projects for the Omni-Channel team and eCommerce Department. Responsible for research, identification, development and recommendations of profitable initiatives to create best in class customer experiences.

Warren, Mi

Recruited to manage various projects for the Omni-Channel department. Managed the end-to-end requirements related to pilot, intermediate and long-term programs. Provided cross-functional communication and training to key stakeholders through the life-cycle of each project. • Led project management of cross-functional teams for eCommerce site search and predictive intelligence application integrations. • Played key role in increasing annual eCommerce revenue by 57% (FY2015), 35% (FY2016), 30% (FY2017).

Greater Detroit Area

Served in key leadership role as the Business Development Director for new accounts at Rock Connections, a lead generation and sales force provider. Identified and proposed potential business partnerships by contacting potential partners; discovering and exploring opportunities for 1:1 partnerships.

West Bloomfield, Mi

Directed the state-wide professional equity theatre community’s business management through coordinated fundraising and advocacy efforts. Mediated conflicting ideas with diverse constituents to create to meet objectives regarding the organization’s mission and strategic plan.

Royal Oak, Mi

Created accessible theatre opportunities, driven by the belief that everyone regardless of disability, should have access to the transforming power of performing arts.

Oak Park, Mi

Developed and managed key contributors, secured sponsorship revenue for special events and programs.

Sociology, Sociology

Itil 4 Foundation Certificate In It Service Management

Certificate number: GR671469774LB

Arts Management

Improvisation And Sketch Writing

History