Processing of all incoming and outgoing paperwork, generating project numbers detailing all motor details including onshore/offshore location, and engineer values such as power, voltage and additional special requirements (Ex/Non-Ex). Communicating to customers to gain more information such as any missing details including motor rating plates or hazardous requirements. Receiving, acknowledging and accepting all purchase orders in accordance to terms and conditions, ensuring PO value and dates matches that stated on the quote, if not asking for a revised PO, adding the PO to all documentation as well as MS Dynamics. Ensuring that ‘Go Ahead’ documents are completed and passed to the relevant department (Ex, Large, Mechanical). Producing of coded reports including worksope, once priced sending of all quotations including those of repair or new motors detailing costs, inspection costs and delivery date from acceptance of quotation. Producing all outgoing documentation such as delivery notes, ensuring that individual customer’s requirements are meet to prevent a non-conformance, as well as test reports, final data documentation, supply/repair certificate of conformity, and supporting pictures. Keeping up to date all engineer files including course certificates and monitoring of training. General filing of all paperwork and weekly status reports for individual customers detailing all job details, current status and projected details. Running of all project completions, and preparing for invoicing. Working closely with senior management including weekly discussions for projected figures. Daily communication will customers, managers and engineers to keep all informed.

Processing all daily and weekly timesheets throughout departments, placing labour against jobs in line with projected costs & quotes. Collecting and processing holiday forms as well as offshore monthly timesheets for necessary staff, carrying out changes in pay rates, deducting staff purchases accordingly and noting expenses according to jobs. Logging absenteeism completing and filing unfit for work forms, return to work interviews, and fit notes. Completing paternity forms when necessary. Dealing with daily payroll queries including change of details and issues regarding staff purchase payments. Weekly printing and distributing of payslips. Completion of new starters authorisation and complying necessary documents, creating welcome packs, and generating unique clock numbers for each department, and calculating holiday entitlement. Adding and updating employee roles across departments and processing leavers. Dealing with management at various levels throughout the process. Generation of job number according to department, assigning the correct customer and account, requesting PO's when necessary. Adding works orders and delivery notes to the corresponding job, scanning and uploading documents to maintain a paperless filing system. Printing of daily reports and completions, calculating total costs for jobs considering labour and materials. Generating invoices and sending to the customer via the requested method such as post, email or via an online portal. Dealing with any incorrect invoices issuing credits when necessary. Using a unique system to process all tasks and as a base for all internal and external enquires. General office/admin duties; dealing with queries, answering telephones and directing to the correct department, dealing with visitors entering the business in a professional manor. Carrying out necessary duties where and when required such as letter writing, compiling medical questionnaires

Providing administrative support to both the banking and finance departments dealing with the processing of weekly timesheets and payroll information as well as dealing as processing paid holiday claims, sickness and expenses for PAYE, Limited Companies, and Umbrella Company payments. Ensuring all future employees are fully compliant, including carrying out background checks, manual credit checks, obtaining and verifying references and address history for unto 6 years. Ensuring a full sign off is given before the candidate begins employment and ensuring that they remain compliant throughout their placement such as maintaining up-to-date passport and visa information. Once full sign off for employee is obtained managing the process to issue booking confirmation letters, contracts and terms of business to both candidate and client and if necessary Limited Company. Communicating with various levels of senior managers and potential future employees by resourcing CVs to find suitable candidates and contacting to provide additional information. Writing of adverts for the company website highlighting the keys skills sought and providing details of the role at hand. Daily admin and ad hoc tasks for all members of the team. Daily use of ICT packages including X2 and Lotus notes and providing support for other departments such as Public Sector, Non-Profit and Legal departments. When necessary covering the front office and reception directing candidates phones calls and personally to the correct department and processing of ingoing and outgoing mail.

Offering administration and office support to various departments and organisations, adopting a flexible approach to working environment. Carrying out general office duties, in a professional manor, including reception work by answering phones, photocopying, typing, data entry, keeping areas tidy and helping with all other duties when necessary.

Responsible for providing a unique experience for customers where the highest level of customer service is provided through demonstration of exceptional product knowledge helping to building relationships not only with customers but with members of the buying team to encourage and drive sales. Achieving individual and group targets throughout maximising revenues by offering related products either in the department, by demonstrating the features and benefits of products, or providing directions throughout the store. This was accomplished by initiating conversations with open questions to ascertain customers needs giving accurate information and displaying a passion for the product, selling and Harrods. Forming strong working relations with other colleagues, helping where necessary including providing training on own specific brand especially in line with new product launches. Taking ownership of the presentation of stock, listening to customers comments, taking responsibility for repairs through RTV's and consistent contact with the customer, and replenishing when necessary. Carrying out weekly stock commitments accordingly and preparing bi-annual stock takes ensuring any discrepancies are resolved, where possible beforehand. Daily sales transaction using EPOS and communication with regular customers through 'IN-TOUCH' informing of new products, events in store, or sampling following up on recent purchases. Ensuring the sales area is kept tidy and standards are maintained including appearance.

Understanding the aims and objectives of the company with an extensive knowledge of the organisation, providing support to directors and other members of the team, co-ordinating general office procedures. Daily duties involved both written and oral communication using various IT skills, as well as the ability to multi-task and prioritise tasks working well under pressure and tight deadlines. Being the first point of contact exceptional customer service was provided when meeting and greeting guests or answering enquiries and requests via telephone, emails or the enquiry section of the company website, which was monitored constantly. Devising and maintaining office systems including databases of current landlords/clients allowing for easy creation of mail-merge documents for contact purposes. Keeping diaries up-to-date with regular booking/confirming of meeting rooms and ranging property inspections for other team members, ensuring in these situations that the appropriate documentation is completed and prepared ahead of time, helping to prepare documents, briefing papers and writing up reports and presentations. Processing of stationary requests and general office duties such as date input, sorting and distributing any incoming post and seeding all outgoing post.

Delivering the highest level of customer service with expert knowledge in a wide range of products including both signature diamond collections and recognised brands including that of luxury watch designers. Helping customers find the right product for their special occasion with regular meetings and transferring of stock from other stores to ensure the correct product was found. Speciality knowledge also extended to creating special orders from suppliers for products not currently held in store, repairs and individual adjustments to products such as resizing or individual modifications. Handling and caring for stock was of high importance due to the value of items so correct producers were followed, this also extended to the display and merchandising of products once again ensuring security was followed. Providing training for other members of the team support management where possible in carrying out other duties including preparing for events. Such team workman be demonstrated through achieving both team and individual targets, monthly and quarterly, ensuring standards are meet and exceeded and maximising sales and opportunities. Daily tasks included general housekeeping duties where followed such as ensuring the store was highly presentable even at busy times, monitoring web orders, cash handling and processing of sales using jewellery EPOS, which was also used to allow for the transfer of stock to various locations including other stores within the company and for web sales. Communication and informing clients and workshops of products and individual repairs via telephone and email.