Lesley Stuart Email & Phone Number

Irving, Texas, United States

Dallas/Fort Worth Area

Coyle Hospitality Group has been a market leader in providing mystery shopping, tailored guest experience measurement, brand compliance, and market research services for over 200 global hospitality and lifestyle brands.My main role has been to serve as Client Care Manager for Coyle's extensive portfolio of worldwide clients, which include restaurant groups, hotel companies, spas, and cruise lines. Responsibilities under this title have been:* New Client Onboarding - Build client program schedule according to contract Agreement - Accurately assess, and put into place client approved measurement standards - Create detailed client specifications, which are then utilized by assigned auditors to complete the evaluation successfully - Work with scheduling team to ensure timely assignment and completion of evaluations - Work with editors to ensure that report submission, scoring, and narrative are accurate and that all client expectations have been met before publishing* Ongoing Fulfillment for Existing Clients - Ensure all client expectations are met seamlessly - Maintain accurate schedule - Act as point of contact for account updates, such as changes in reporting standards, report access, and changes in program specifications* Relationship Management - Consistently reach out to existing clients for periodic satisfaction checks* Revenue forecasting

Stamford, Ct

* Prepared proposals to prospective customers* Responsible for resolution of customer inquiries on lease schedules, proposals and * Maintenance of appropriate documentation for all lease deals out of Stamford, CT office.* Acted as administrative support for two leasing sales professionals including auditing commission records, managing deal sheets, scheduling and travel arrangements, maintenance of database.

Fairfield, Ct

* Dealt directly with clients and negotiated purchases and sales of residential properties in Fairfield County, Connecticut. *Produced over $3 Million in transactions in first year and $5 Million through employment period.

Westport, Ct

* Broadened company’s profile in the financial marketplace through the reporting of performance numbers and firm information to numerous consultant databases and industry publications.* Provided administrative support to Marketing Sales Department, including production of marketing materials for meetings and conferences.* Coordinated all travel arrangements and itineraries for Marketing Sales Department.* Researched, planned and arranged special marketing events and educational luncheons for clients and prospective clients.* Maintained client relationships, and handled day-to-day communications.* Coordinated and acted as and key administrative contact for company’s recruiting efforts. Managed recruiting calendar for the year and logistical arrangements for all on-campus interviews at multiple colleges and universities.* Produced promotional materials for the career services offices at each school, as well as advertisements and announcements of upcoming interviews.* Acted as main contact for students and school recruiting offices throughout the recruiting process. Arranged all in-office interviews for students.