Deliver initiatives and collaborate with support functions to improve the Customer Experience and Sales & Service capability of our frontline.

Managed and co-ordinated multiple complex programme implementation plans and all logistical components to ensure timely and efficient training took place to improve the overall customer experience proposition.

• Management of annual Pay Review programme for c600 colleagues, including identification of and resolution of issues. • Led activity to review and redesign intranet site. Secretariat for Leadership Team meetings and Cross Divisional Boards. • Consulted and supported Human Resources and Business Owners during structural review by providing insights on role profiles, team structures and populations and then translating requirements and strategy into new role profiles and team… Show more • Management of annual Pay Review programme for c600 colleagues, including identification of and resolution of issues. • Led activity to review and redesign intranet site. Secretariat for Leadership Team meetings and Cross Divisional Boards. • Consulted and supported Human Resources and Business Owners during structural review by providing insights on role profiles, team structures and populations and then translating requirements and strategy into new role profiles and team structures. Show less

• I was directly responsible for supporting the Managing Director in all matters relating to diary and meeting preparation, secretariat, travel management and events. • Managed expenses; payment of bills and monitored travel & expense and payroll reports whilst identifying and recommending cost saving and process activity where appropriate. • Responsible for e-mails, calls and other correspondence for the Managing Director, responding and delegating where appropriate, included ownership… Show more • I was directly responsible for supporting the Managing Director in all matters relating to diary and meeting preparation, secretariat, travel management and events. • Managed expenses; payment of bills and monitored travel & expense and payroll reports whilst identifying and recommending cost saving and process activity where appropriate. • Responsible for e-mails, calls and other correspondence for the Managing Director, responding and delegating where appropriate, included ownership for verbal and written customer complaints • Responsible for communications, including the preparation of the MD weekly newsletter.• Represented the Managing Director at a variety of meetings and ad-hoc divisional and property related projects and managed implementation. • Annually managed Pay Review for c600 colleagues including negotiating budgets and resolving queries. • Sensitively supported confidential HR matters and issues which included a complex staff disciplinary case and a confidential Group investigation. Show less

• I was responsible for management of 2 support assistants, to ensure the Managing Director was exceptionally supported.• Accountable for co–ordination of and arrangements of all corporate hospitality and staff events for the Managing Director, including invitations, interface with guests, venues/suppliers and budget.• Co-ordinated and administered Level 2 and Level 3 Head Office Review. Responsible for communications, liaised and consulted with HR on appointment paperwork, role… Show more • I was responsible for management of 2 support assistants, to ensure the Managing Director was exceptionally supported.• Accountable for co–ordination of and arrangements of all corporate hospitality and staff events for the Managing Director, including invitations, interface with guests, venues/suppliers and budget.• Co-ordinated and administered Level 2 and Level 3 Head Office Review. Responsible for communications, liaised and consulted with HR on appointment paperwork, role profiles, appointments, structure charts, pooling situations, interviews and staff communication sessions. This activity was strictly confidential with very tight timescales for delivery. Show less