Lesley Inman Email & Phone Number

United States

Responsible for leaves of absence administration for our Colleague and Talent populations, from leave inception through return to work. Ensure all required notices are sent to Colleagues/Talent requesting leave, along with any paid state disability or paid family leaves notices. Calculate all paid state leaves and company Paid Parental Leaves to include coordination with Payroll and Benefits department to ensure accurate payments are made while on leave. Coordinate closely with Technology and HRIS teams to manage system access while on leave. Review payroll to ensure accuracy of benefit deductions, paid parental leaves and intermittent FMLA tracking. Engage in the Interactive Process (ADA) when a Colleague is not eligible for FMLA (or state leave/SDI) or has exhausted FMLA and is still not able to return work. Close coordination with senior legal team members for guidance through the interactive process up to resolution of the case. Continually update process improvements and SOP’s when new laws, new paid family leaves or paid short term disability. Responsible for coordination of STD and LTD requests for information from carriers.

San Antonio, Texas

SME in the areas of FMLA, ADA, STD, LTD, WC and Life Insurance claim administration, Health Benefits, and Wellness Benefits. This includes the daily operations and consulting with all levels of management to come up with creative solutions to complex issues/obstacles for both the company and the employee, ensuring we are in compliance with current Federal and state laws. Work closely with 3rd party carriers to resolve complex Benefit issues on behalf of employees. Provide excellent customer service to all business units and individual employees, ensuring timely responses. Which is important to managers running call centers and need immediate responses to inquiries about their staff members absence for staffing purposes, so that they are able to adjust to meet service levels.

San Antonio, Texas

• Family Medical Leave Act (FMLA) Administration.• Assisted with Benefits Open Enrollment for SWBC Employees.• Assisted with Health Savings Account transition to new carrier.• Utilized Workday for Benefits Administration.

San Antonio, Texas

• Managed FMLA escalations and Department of Labor Complaints.• Close working relationship with internal Medical Advisor, to ensure escalated cases were managed appropriately and consistently according to FMLA regulations for the AT&T enterprise. • Served as FMLA SME to HR Operations call center Customer Care Managers.• Provided training to call center employees on all new policies and changes in procedure.

San Antonio, Texas Area

• FMLA SME, which involved analyzing and processing up to 100 FMLA requests per day. Also, ensured decisions communicated to employees, payroll and management timely. • Analysis of all medical documentation received in support of FMLA requests. Adhered to strict compliance laws, to either approve or deny FMLA requests.

• Instrumental in developing a Disability Administration call center, from the ground up. Includingstaffing, training and development, coordination with corporate Real Estate, IT, and Construction departments to make call center operational. Maintained a close working relationship with our Disability vendor to ensure a smooth transition from previous call center model.• Team Lead in the newly formed call center, responsible for managing all escalated cases.• Managed all fraud investigations acting as the liaison between AT&T’s Asset Protectiondepartment and the AT&T business units.• Resolved pay discrepancies for employees on disability by working closely with AT&T Payroll. • Policy Implementation, Administration, Communications and Operations. 

San Antonio, Texas

San Antonio, Texas, United States

I created my own company, with a DBA#, and did graphic design for HEB in the Advertising and Marketing departments. I did this so that I could increase my pay and not give the fee to a temporary agency. I was responsible for creating in-store signage for the enterprise, and proof reading ads for the Marketing Department.