Lesley Casemero Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

• Confidently own the post-sale customer relationship experience as a trusted advisor throughout their CaptivateIQ journey (onboarding, adoption, and renewal/expansion)• Provide ongoing best practices of CaptivateIQ to enhance customers success in the areas of adoption, troubleshooting, understanding their success criteria and success outcomes• Provide accurate weekly forecasting for renewals while proactively building and closing expansion opportunities • Successfully engage in… Show more • Confidently own the post-sale customer relationship experience as a trusted advisor throughout their CaptivateIQ journey (onboarding, adoption, and renewal/expansion)• Provide ongoing best practices of CaptivateIQ to enhance customers success in the areas of adoption, troubleshooting, understanding their success criteria and success outcomes• Provide accurate weekly forecasting for renewals while proactively building and closing expansion opportunities • Successfully engage in business reviews and C-Level business conversations at multiple levels of an organization, including the CEO, CFO and CRO• Actively improve the customer journey by enhancing the additional resources available to them: Alpha and Beta Testing, Health Checks, Technical Engagement Manager Sessions, Professional Services Support• Customer Accountability to Goal Progression - Highlight milestones as they are achieved and recognize areas of concern which detract from goal achievement Show less

Real Estate Investor/Co-Founder at Everest Capital Partners LLC, primarily focusing on the following asset class acquisitions: 🏭 Self Storage🏘 Long-Term Care Facilities🏩 Residential Assisted Living (RAL). Business Website: www.everestcapitalpartnersllc.com

San Diego, California, United States

• Working with post-Sales Enterprise Clients to successfully implement their Project Pipeline from Onboarding to Launch• Frequent Client Communication and Execution the tasks for the Project Pipeline via weekly Zoom meetings, emails and calls• Internal collaboration with Service, Engineering, Technical and Training teams to implement project planning according to estimated date of completion• Innovation and Creation of Portal Launch Announcement and Reporting Meeting Agenda and… Show more • Working with post-Sales Enterprise Clients to successfully implement their Project Pipeline from Onboarding to Launch• Frequent Client Communication and Execution the tasks for the Project Pipeline via weekly Zoom meetings, emails and calls• Internal collaboration with Service, Engineering, Technical and Training teams to implement project planning according to estimated date of completion• Innovation and Creation of Portal Launch Announcement and Reporting Meeting Agenda and Presentation• Enterprise Level Presentations: Tailoring meetings to demonstrate how clients business outcomes and success plan are relevant to topics presented within the phases of project management Show less

Greater San Diego Area

** Promotion to Social Client Relationship Manager at Mitchell1**(Sister Company of Mitchell International) Dec 2020- Oct 2021• Trusted Adviser and Voice of the Customer working with automotive & diagnostic repair shop owners who purchase SocialCRM services. • Aligned the position’s core responsibilities as a Social CRM with each customer to build a healthy, trusting relationship to ensure ongoing success of the SocialCRM program and Customer Retention • Successfully achieved the… Show more ** Promotion to Social Client Relationship Manager at Mitchell1**(Sister Company of Mitchell International) Dec 2020- Oct 2021• Trusted Adviser and Voice of the Customer working with automotive & diagnostic repair shop owners who purchase SocialCRM services. • Aligned the position’s core responsibilities as a Social CRM with each customer to build a healthy, trusting relationship to ensure ongoing success of the SocialCRM program and Customer Retention • Successfully achieved the metrics as a SocialCRM which include discussing the effectiveness of the shops marketing efforts and their internet presence, while actively presenting the ROI the shop is seeing from using the client’s SocialCRM services and marketing campaigns.**Customer Success Manager 1 and 2 at Mitchell International** May 2018 - Dec 2020• Primary focus on achieving high customer retention percentages and customer satisfaction among our Enterprise customers• Responsible for customer onboarding and spearheading any issues or concerns presented to us during this phase of the customer journey• Conducted Quarterly Business Reviews and presented new product features and enhancements in these presentations• Responsible for disseminating Escalation calls and Issues until Resolutions were in place• Highest customer renewal rate of 96% in our team metrics• Promotion within a Year from Customer Success Manager 1 to Customer Success Manager 2• Advocated a dynamic team culture within our group of CSM’s to ensure growth, collaboration and achievement were at the forefront of our team goals Show less

Poway, Ca

Inbound Call Center experience, working as a Licensed Personal Auto Sales Agent. Licensed to sell auto insurance in 9 states: CA, WA, ID, AK, AZ, OR, NV, UT and Hawaii.

We are an Integrative Consulting Team specialized in fitness programming for your life.F.I.T.N.E.S.S.Focused Intention Toward Nourishing Excellence, Suitability, & SustainabilityFitness of Spirit, Body and Soul leads to the life of prosperity so many desire yet lack due to improper nourishment or imbalance. We achieve this by establishing suitable and sustainable routines.We progress knowledge to understanding by design in your curriculum. Programs are built on biblical… Show more We are an Integrative Consulting Team specialized in fitness programming for your life.F.I.T.N.E.S.S.Focused Intention Toward Nourishing Excellence, Suitability, & SustainabilityFitness of Spirit, Body and Soul leads to the life of prosperity so many desire yet lack due to improper nourishment or imbalance. We achieve this by establishing suitable and sustainable routines.We progress knowledge to understanding by design in your curriculum. Programs are built on biblical principles of fitness and prosperity; maintaining balance through diligence. Website: www.700wfit.comServicesOur Integrative Consulting Team is specialized in fitness programming for your life, around your schedule, in your world, and on your terms. Our services focus on the following areas: Performance TrainingNutrition DevelopmentGroup TrainingCorporate WellnessMotivational Speaking Show less

Front Team Superstar responsible for creating a comfortable and memorable dining experience. Specific duties include greeting customers, answering customer questions and serving customers our products. Primarily worked on high-volume weekend nights. Responsible for completing assigned opening and closing tasks.

Learning the basics of real estate knowledge to accurately update and interact with brokers, property managers, tenants, property owners on a daily basis. Daily responsibilities included high volume calls to update client listings, and maintaining accurate client account listings, including Sale and lease transactions. Report Writing included Sales comparable reports to confirm relevant details with all parties. Special assignment includes the role of Pipeline Researcher. Special assignment… Show more Learning the basics of real estate knowledge to accurately update and interact with brokers, property managers, tenants, property owners on a daily basis. Daily responsibilities included high volume calls to update client listings, and maintaining accurate client account listings, including Sale and lease transactions. Report Writing included Sales comparable reports to confirm relevant details with all parties. Special assignment includes the role of Pipeline Researcher. Special assignment includes being involved as a test market for the role of Pipeline Researcher. Successfully was responsible for discovering 40 million square feet of proposed and under construction commercial real estate developments in the Inland Empire and Hawaii regions. Show less

San Diego, California, United States

Primary responsibilities include prospecting and qualifying new customers in a pre-opening sales environment, which includes site tours and inspections. Sales objectives focus on targeting past corporate clients to establish negotiated rate agreements, networking within the local downtown marketplace to solicit new potential corporate accounts, outreach to local travel agencies to inform them about our hotel. Additional tasks include participating in tradeshows and group presentations with… Show more Primary responsibilities include prospecting and qualifying new customers in a pre-opening sales environment, which includes site tours and inspections. Sales objectives focus on targeting past corporate clients to establish negotiated rate agreements, networking within the local downtown marketplace to solicit new potential corporate accounts, outreach to local travel agencies to inform them about our hotel. Additional tasks include participating in tradeshows and group presentations with Preferred Hotel Group to create awareness of our hotel. Show less

San Diego, California, United States

Primary responsibilities include prospecting and qualifying new customers for negotiated corporate accounts, maintaining relationships with current company contacts, saturating current accounts to target new divisions/departments, acting as a personal resource to all customers for client inquiries. Additional responsibilities include distributing daily welcome cards, handling corporate reservation requests, presenting the hotel to prospective and current clients through site visits, constantly… Show more Primary responsibilities include prospecting and qualifying new customers for negotiated corporate accounts, maintaining relationships with current company contacts, saturating current accounts to target new divisions/departments, acting as a personal resource to all customers for client inquiries. Additional responsibilities include distributing daily welcome cards, handling corporate reservation requests, presenting the hotel to prospective and current clients through site visits, constantly communicating with the front desk agents concerning reservation adjustments, special requests, payment methods. Show less