Leading a team to deliver compliance reporting and generalist HR disciplines ensuring Company values are truly embedded Driving the implementation of the HR strategy that promotes a positive workplace culture and enhances retentionWorking collaboratively with the Workforce Diversity Manager to contribute to the workforce diversity and inclusion strategyAssisting in the development of flexible and contemporary ways of working that achieve work/life balance for staff while also meeting our clients’ needsContributing to continuous process improvement across the HR team through identifying opportunities and driving solutions using HR data to inform decisionsProviding coaching and support to the leadership team on HR processes and initiativesProviding high level advice on employee relations matters while building confidence and competence in leaders to undertake processes in a supportive manner and in turn mitigate risk by working within policy and procedureSupporting change management processesProviding performance management advice and undertakes disciplinary investigationsEffectively leading team members through quality conversations and effective performance reviews to deliver on team and individual KPI’sCreating and driving an HR service delivery framework to ensure stakeholder needs are met with consistent outcomesOverseeing all life cycle activities such as recruitment, onboarding, probationary management, supervision, annual appraisals and separation processes including exit interview process and feedbackProviding assistance with WorkCover and injury management

Fleet and facilities management, human resources, leading a team, executive assistance, improving efficiency and productivity metricsOverseeing all life cycle activities of team such as recruitment, onboarding, probationary management, supervision, annual appraisals and separation processes including exit interview process and feedbackEnsure agency needs are met in terms of administration supports and customer service. Plan and co-ordinate administrative procedures and systems and devise ways to streamline processes.Oversee management of reception and switchboard services for Kids FirstEnsure smooth administration of purchase orders, accounts payable, and stationery ordersProvide administration support services as required by various departmentsAssist with the administration tasks required by the Early Years team as requiredManage petty cash processes and act as custodian for Petty Cash float.Provide administrative support to CEO and DirectorsMaintain and manage all tasks allocated in Compliance PlatformEnsure the Admin team operations adhere to polices and regulationsAssess staff performance and provide coaching and guidance to ensure maximum efficiency andproductivity

Wise-Sync offers smart, flexible ConnectWise syncing and integrations.Overseeing all life cycle activities such as global recruitment, onboarding, probationary management, supervision, annual appraisals and separation processes including exit interview process and feedbackManaged all high level financial aspects if business including payroll, financial reconciliation, budgets, tenders and applying for grants.

Registered Training Organisation delivering adult training and assessmentManagement - All HR disciplines including talent acquisition, supervision, performance management - Budget Preparation and Management - Compliance -Liaising with internal/external stakeholders

The UK’s largest estate agency/financial broker group• Develop the performance, competency and professionalism of the Mortgage Consultants in line with the Company’s Training and Competence Scheme and Financial Services Authority requirements• Meet regional sales financial objectives by forecasting requirements; preparing budgets; scheduling expenditures; analysing variances; initiating corrective actions• Resource, recruit, coach and develop top performing consultants, monitoring the team and motivating them to hit targets• Diary management, travel organization, training of POS and IT systems, event management, store set-up• Achieve regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change• Coordinate and report to senior management, attend conferences, keep on top of knowledge and competitorsAccomplishments• Continually promoted• Award winner • Consistently increased business and consultant training and knowledge and ensured monthly sales were on target or exceeded budget including during a recession.

The UK’s largest estate agency/financial broker group• Sourcing mortgages and associated life assurance and general insurance protection advice ensuring business targets achieved• Engaging new clients and establishing long lasting relationships with them• Providing them with a mortgage specific to their needs and selecting the most appropriate assurance and insurance protection available• Ensuring advice given fully documented to Company Standards and legal responsibilities• Training with Estate Agency Staff in order to maximise Mortgage Services sales opportunities and achieving sales targets as agreed with the line managerAccomplishments• I attained status achieving a coveted position in the top 50 consultants of 1100 in my first year • Award winner for newcomer for written business, winner of top branch, most improved branch and top cross sales referrer 3 years running

The largest home and commercial fitness equipment retailer in the UK• Responsible for management of office, resourcing staff and training and development• Designing and Implementing Powerhouse Direct (online sales) website, controlling direct marketing, telesales and setting sales targets• Developing policies and procedures, advertising, budget setting and control, promotional operations• Previously managed retail operations and organized complete management of membership structuring and marketing for clients setting up their own fitness clubsAccomplishments• Continually promoted following excellence in providing customer service and exceeding targets from retail assistant to retail manager to business development manager• Successfully coordinated the first local authority owned gym to capacity running at profit with a waiting list and organized service workflow to meet the influx of customers, thereby streamlining workflow issues eliminating customer complaints.