Leslie Crawford Email and Phone Number

Manage internal stakeholders, multiple supply chains, and vendors to deliver complex projects for large and/or strategic customer projects. Manage new Panasonic Professional Service solution launches based on services/products approved based on revenue generation analysis.• Oversight of strategic transportation and logistics customer deployment of over 100,000 mobile devices over multiple internal operating companies. Implementation of new Panasonic technology included establishing a new Panasonic service center, coordinating with a new business unit, creating device/operating system specific warranty and service programs.• Lead field service customer deployment of new over 9,000 point of sale devices requiring customization and external peripherals coordinating with vendors.• Coordinated public safety entity mobile device deployment of approximately 2,400 units including mobile device configuration, vehicle installation, in vehicle camera install and back end server installations state wide.

Managed risk identification and project management for key internal IT systems projects. Served as the lead professional for tracking and communicating project status to the customer stakeholders. Served as the single point of contact for customers on all project related issues maintain a fit for purpose process for updates via customized communications plans.• Managed various large enterprise and utility customer device deployments including vehicle installs, customized software configurations, end user training and customer success management.• Lead large scale strategic school district deployment to all elementary – high school students and educators. Managed expectations for senior stakeholders in the district and school board. • Coordinated AV system install for a strategic city emergency operation center. AV install included coordination of vendors providing AV system hardware and programming.

Senior analyst leader responsible for coordinating all aspects of deployment including pre-deployment and post-deployment activities between internal SBC organizations and outside vendors. Managed deployment issue tracking, status reports, project plans and timelines for overall project management purposes reporting to the Project Manager for the project and working internally on escalations related to potential risks. • Key point of contact and coordinator for the Next Generation ‘IFD’ Devices deployment of approximately 22,000 Next Generation IFD’s (Panasonic CF-29’s) to Network field technicians across the 13-state enterprise in 2005.