Leslie Crowe Email and Phone Number

RTS Associates, Inc.RTS Associates, Inc. operates in the telecommunications industry. The Company provides telecom services which include database administration, facility design engineering & services and contract staffing services. Data Entry Specialist/ SPOC (special point of contact)SPOC duties included payroll, billing and invoicing.

Customer Support to NOVARTISResponsible for processing customer purchase orders, resolving issues, handling inquiries, cross referencing, expediting, and communication with suppliers, customers, transit companies, and sales team. Served as liaison with all parties to ensure sales growth and satisfaction.• Call center environment handling in-bound NOVARTIS customer support calls and emails in the processing, expediting and troubleshooting of customer orders.• Owns customer request and experience from initiation to the final conclusion.• Process via computer, all customer requests. Utilize multiple and often complex systems, programs, and monitors in order to research information.• Reaches and resolves customer issues, expedites backorders, handles returns, and special requests. Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Proactively interacts with outside sales team to ensure regular communication on pricing and other customer concerns. Provides high-level, quality of service, closely aligned with sales to enable sales growth.• Follows up with sales team, suppliers, and customers on any outstanding issues.• Makes recommendations on area for process improvement.• Make decisions based on policies and past precedence, seeking guidance as necessary.