Leslie Egan Email & Phone Number

Greater Omaha Area

• Responsible for the performance, reliability, enhancements and maintenance of the mortgage loan origination system• Collaborate with stakeholders across the business unit to ensure business and technology alignment• Partner with subject matter experts to automate 90% of manual processes saving time and reducing errors by 30%• Facilitate all aspects of user testing, including developing test scripts, testing results documentation, system process procedures and post testing support• Contributed to the success of several projects including implementation of 7 new integrations with the national mortgage initiative• Administer new user accesses in over 15 internal and external mortgage applications. Including ordering new hire hardware and requesting bank accesses. Collaborated with IT to build security roles for operations employees• Resolve production issues, via email (troubleshooting, password resets, and system errors) in a timely and accurate manner and escalate as necessary. Averaging 20+ emails daily

Greater Omaha Area

-Assist transferees (employees being relocated for work) maximize their relocation benefits by ensuring they have all the necessary documentation for reimbursement.-Handle calls and emails from transferees, client contact and payroll and accounting regarding all aspects of expense tracking-Inform transferees of denied and/or suspended expenses-Calculate tax withholdings in accordance with IRS guidelines-Release ACH and/or wire payments

Greater Omaha Area

• Performed daily activities related to depositing and withdrawal of all checks, wires, ACH and internal transfers; specializing in researching suspended deposits• Worked closely with multiple business partners to ensure best practices are met for resolution of client escalations and research cases regarding client and firm transactions• Process and navigate multiple cash management systems and technologies• Provided excellent support to our business partners in all areas of Retail, Institutional, Operations, Risk, AML Compliance, and Fraud• Chosen for specialty team that works with multiple departments to resolve client issues and assist the client via phones, email and live person chat• Communicated daily with over 100 branches nationwide to resolve processing issues as well as resolve branch representative concerns or questions• Provide feedback in an open forum and communicate best practices for process improvementsMy career at TDA began as a temporary processing position. I was quickly recognized as a person that learned quickly, has critical thinking and problem solving skills, and customer service abilities that led to not only a permanent position, but mentoring opportunities and special projects.I was chosen to pilot specialty team that works with multiple departments to resolve client issues and assist the client via phones, email and live person chat. I became the SME and trained another select group.In addition, I would communicate daily with over 100 branches nationwide to resolve processing issues as well as resolve branch representative concerns or questions. TDA also provided excellent opportunities to provide feedback in an open forum and communicate best practices for process improvements.-Chosen for

Omaha, Ne

Brother Sebastian's was more than just a restaurant "job" for me. It was the springboard for developing the skills I have today. I learned how to work gracefully under pressure, how to be diplomatic, suggestive selling, and eventually business operations, scheduling and leadership.I took the initiative to learn all aspects of the business, resulting in being promoted from server, to bartender to finally banquet manager.