Leslie Harper Email and Phone Number

Manage payment network licensing and sponsorship activities for issuing and acquiring line of business. Participates in strategic expansion projects for both issuing and acquiring. Work with payment networks to implement projects and strategic direction. Previously managed monthly Payment Network expense management process by reviewing line of business expenses by network ensuring pricing is accurate and there are no anomalies month over month.

Manage PIN Debit Compliance processes for the organization. Including rule interpretation, PIN debit entitlements, registrations, relationship and escalation management. Managed Dynamic Currency Conversion compliance and audit processes mitigating risk and fine exposure to both BAMS and our merchants.Previously managed VPP and MPP implementations, ensuring projects were completed timely and within the customer’s expectations.

Manage Debit network relationships. Create business requirements documents (BRD) for network mandates and releases. Partner with Product and Relationship Management to quantify and prioritize network enhancements. Conduct issue resolution resulting from inquiries from the Debit Networks, Financial Institutions, and internal business partners.

Manage analysts responsible for interchange platform analysis. Conducted statement analysis. Laid framework for ongoing monthly metrics to measure teams successes and quantify workload.

Manage team of remote Project Managers and Analysts within eEnrollment. Responsible for successful installation of electronic enrollment for large groups enrolling in Workplace Voluntary Benefits Hold staff accountable for timelines, requirements gathering, and successful case builds. Successfully built rapport with preferred vendor and internal partners. Consulted with downstream and upstream business partners to implement processing efficiencies.

Manage PIN Debit and Transaction Clearing departments within Operations Accounting Divested employee through Bank of America joint ventureExpanded responsibilities as a result of divestitureSuccessfully converted two operation teams to legacy First Data operations

Manage staff within Operations Accounting department whose processes have high monetary exposureComplete performance evaluations, continuous coaching of staff, year-end total compensation analysisResponsible for complex problem resolution requiring engagement of internal and external business partnersReview and approve daily general ledger entriesResponsible for publishing monthly business review for Senior ManagementParticipated in numerous successful internal and external audits, including SOX auditsImplemented continuous improvement processes utilizing Six Sigma methodologies that resulted in mitigating risk, increasing efficiency and driving additional revenue Effectively worked with IT business partners to develop requirements needed to support Manual Interchange billing for merchant portfolioSuccessfully recovered $800K due to understated billing for PIN debit interchange and switch feesLead team through challenging acquisition from Bank of America to First Data

Developed and compiled monthly metrics for management; provided analysis of trends and opportunities Assigned various projects and initiatives that impacted team and other groups within OperationsManaged project that successfully converted a manual email research process into a web-based application, increasing employee satisfaction and improved department service level agreements throughout OperationsImplemented process improvement that identified $300K of understated merchant billing annually Earned promotion to Operations Manager as a result of performance and proof of leadership

Balanced daily Debit card activity to daily bank statements and posted general ledger entries accordinglyContacted PIN Debit Networks when outages and out of balances occurredProcessed manual billing invoices for equipment and monthly miscellaneous fees

Entered and processed accounts payable daily, reconciled statements monthly of payable entriesProcessed daily lockbox payments and applied membership payments dailyAnalyzed memberships and correct any discrepancies

Performed various audits and maintained inventory for traveler's cheques and tickets sold in branchPrepared daily deposit from four different cash drawers with high monetary valuesResponsible for quick decision making and oversee frontline operations of Customer Service Representatives