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Leslie Lowe is a Client Experience Consultant at COUNTRY Financial®. They possess expertise in marketing research, marketing strategy, competitive analysis, management, sales and 8 more skills.
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Client Experience ConsultantCountry Financial® Apr 2021 - PresentBloomington, Illinois, United StatesResponsible for creating the vision for how we mature our Voice of Client program and implement that vision. Dedicated to listening to our clients' feedback and delivering insights that will drive business results for our stakeholders across claims, client services, product, and marketing. Champions the voice of our clients to senior leadership through persuasive storytelling. • Design and implement systems for collecting, consolidating, and analyzing client interaction data to produce metrics and identify areas for improvement.• Collaborate with business leaders and cross-functional teams as a client advocate to integrate client feedback and experience metrics into decisions on processes, products, and service offerings to improve client usability, satisfaction, and loyalty.• Design and implement VOC and primary research surveys from objective definition and questionnaire development through data acquisition and analysis.• Understand quantitative and qualitative research methods with experience managing research best practices and vendors.• Strong proficiency with text analytics processing and data visualization tools (e.g., OfficeReports, Qualtrics Engage and Discover, etc.), including building connections to multiple data sources (e.g., APIs). -
Sr. Consumer Insights SpecialistCountry ® Financial Feb 2012 - Apr 2021Bloomington/Normal, Illinois Area• Consults and collaborates with marketing, the agency sales force, customer service and operations to understand current strategic issues, the need for insight and opportunities for growth.• Designs, leads and implements all types of qualitative and quantitative consumer research studies in conjunction with outside vendors and within established time frames and budgets.• Analyzes data and translates findings into meaningful consumer insights, integrating business knowledge and information from a wide variety of sources.• Designs, delivers and proactively shares insight and opportunities in forms senior management and the rest of the company can quickly use to grow revenue.• Consults on survey development, sampling design and statistical analysis on all primary research studies.• Develops relationships with primary research vendors. Serves as the main point of contact with the vendors and thoroughly understands vendor contracts.
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Executive AssistantCountry Financial® Oct 2007 - Feb 2012Bloomington/Normal, Illinois Area• Provided support for Strategic Marketing VP and staff, including screening phone calls, taking messages, assisting with administrative tasks, arranging travel accommodations, and weekly itineraries.• Applied corporate policy and processes in day-to-day activities of division operations as required.• Maintained detailed records of expenses and verified invoices received from vendors or incurred during normal operations.• Assisted in the development of unit budgets and coding expenses to the appropriate account, sub-account, and function. • Assisted in the development of materials, presentations, etc., for standing meetings with Strategic Marketing and program sponsors.• Interfaced directly with executive support staff, outside vendors and consultants regarding projects and services.• Ordered supplies for the division and maintained the appropriate inventory.• Processed, and as applicable, responded to correspondence and maintained department files and personal and/or confidential files.
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Regional Administrative AssistantEnterprise Rent-A-Car Jul 2005 - Oct 2007Bloomington/Normal, Illinois AreaProvide administrative support for the Group Rental ManagerCollect data, create and distribute reports to the appropriate audience including employee matrix, update on car sale and corporate account leads, daily performance log entries.Work with Recruiter to schedule interviews and conduct screening interviews. -
Management Trainee / Branch Management AssistantEnterprise Rent-A-Car Jun 2003 - Jul 2005Execute rental transaction including taking reservations, picking up /dropping off customers, contract, car inspections, closing the transaction and handling payments.Inventory management: car detailing, proper maintenance, proper inspections.Make sales calls with corporate accounts and dealerships to build relationships and grow business.Perform necessary branch administrative tasks such as batching contracts, bank deposits, end of month inventory countWork with insurance companies to provide replacement vehicles
Leslie Lowe Skills
Leslie Lowe Education Details
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Marketing Research -
Business, Management, Marketing, And Related Support Services -
Marketing
Frequently Asked Questions about Leslie Lowe
What company does Leslie Lowe work for?
Leslie Lowe works for Country Financial®
What is Leslie Lowe's role at the current company?
Leslie Lowe's current role is Client Experience Consultant.
What is Leslie Lowe's email address?
Leslie Lowe's email address is le****@****ial.com
What is Leslie Lowe's direct phone number?
Leslie Lowe's direct phone number is +171583*****
What schools did Leslie Lowe attend?
Leslie Lowe attended The University Of Georgia, Illinois State University, Illinois State University.
What skills is Leslie Lowe known for?
Leslie Lowe has skills like Marketing Research, Marketing Strategy, Competitive Analysis, Management, Sales, Marketing Communications, Analytics, Consumer Behaviour, Leadership, Marketing, Customer Service, Life Insurance.
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Leslie Lowe
Raleigh-Durham-Chapel Hill Area4gmail.com, abercrombie.com, abercrombie.com, anninc.com1 +133644XXXXX
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Leslie Lowe
Global Marketing & Advertising Leader | Insight-Driven Strategy | Digital Planning | Storytelling | Creative And Content Development | Integrated Campaigns | B2B & B2C | Performance Marketing | Social MediaGreater Chicago Area2united.com, hotmail.com -
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