• Lead a cross-functional team in managing end-to-end supply chain operations, optimizing processes for efficiency and cost-effectiveness. • Continuous collaboration with key stakeholders and Product Managers in developing sales & retention strategies to exceed departmental performance objectives.• Exhibits exceptional customer retention skills through proactive communication and efficient problem resolution, contributing to sustained client satisfaction.• Demonstrate ability to adapt to changing industry dynamics and evolving customer demands.• Identify challenges and implement effective solutions to overcome obstacles in freight movement.• Quoting/pricing export shipments managing effective margins.• Team up with the District Trade Compliance Manager to identify trends within our Daily Compliance Monitoring System.• Conduct regular training sessions for teams to stay updated on industry trends, customs regulations, and compliance procedures. • Collaborate with stakeholders overseas in various regions across the globe to create seamless supply chain solutions.

• Allocated workloads within air/ocean team to ensure smooth operations.• Ensured all staff and positions have job descriptions, clear expectations and worked with structured development plans.• Monitored compliance with internal policies and procedures, external government regulations and customer policies/requirements.• Managed air/ocean department process flows, constantly looking for areas of improved efficiency.• Maintained active role in the transition of new business, updates to existing business, and completed customer Quarterly Business Reviews. • Responded to quotes timely and with market competitive pricing matching the scope of service required by the customer.• Managed all air and ocean accounting reports (accounts receivable, accounts payable, reconcile discrepancies).