Leslie Scott Email and Phone Number

Wellness & Sales Support: • Formulated Inside Engagement Professional (IEP) team of nine and launched new small business (SB) engagement model to 40K fully insured and level-funded premium employer groups, focusing on their wellness needs to support sales and retention efforts. • Exceeded 2022 YE engagement target by 1.5%, including each individual market’s respective target. • Launched email journey using Marketing Cloud for new and renewing groups with scheduling capabilities and… Show more Wellness & Sales Support: • Formulated Inside Engagement Professional (IEP) team of nine and launched new small business (SB) engagement model to 40K fully insured and level-funded premium employer groups, focusing on their wellness needs to support sales and retention efforts. • Exceeded 2022 YE engagement target by 1.5%, including each individual market’s respective target. • Launched email journey using Marketing Cloud for new and renewing groups with scheduling capabilities and automated trigger emails. • Expanded Marketing Cloud journey to include monthly emails tailored around three core categories: Self-service, shareable member materials and data. • Enhanced Marketing Cloud journey analytics dashboard to include new metrics such as adding enterprise comparisons, types of meetings scheduled with IEPs, and adhoc emails delivered. • Achieved 50% avg unique open rate since inception vs Humana’s typical 36% average - highest engaged Marketing Cloud journey to date. • Co-developed the overarching small business learning strategy for members and employers, leading facilitation for approximately 23 webinars. • Outpaced our 2021 meetings scheduled by 35% with streamlined client landing pages, increased personalization, and automated, consistent messaging.• Scored 100% participation and 100% engagement on the Associate Engagement Survey for 2021 and 2022.• Stood-up a Wellness Engagement Team and strategy for Employer Group wind-down, serving as a liaison between Sales markets and leaders for all segments. (February 2023 – April 2024) Show less

Wellness & Sales Support:• Oversees the enrollment, education, engagement and activation duties for client groups regardless of size, and for product where warranted. • Contributes to Humana's business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to drive maximum utilization of available resources, and directing clients on the use of Humana's available wellness and other resources. • Aligned to one or more… Show more Wellness & Sales Support:• Oversees the enrollment, education, engagement and activation duties for client groups regardless of size, and for product where warranted. • Contributes to Humana's business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to drive maximum utilization of available resources, and directing clients on the use of Humana's available wellness and other resources. • Aligned to one or more sales teams/PODs in the market, but may support other teams/CEC’s dependent on workload. • Utilizes tools and methods produced and made available by the Wellness organization, Go365 team, the enrollment area, etc. Show less

• Certified Subject Matter Expert of systems, processes & work types.• Analyzed data, production reports and inventory through associate alignment in Macess.• Documented processes and updated criteria for process improvement in partnership with the Process Team.• Simplified process & supported Member Centric values by submitting EPIC ideas.• Lead huddles & team meetings delivering a more dynamic and confident team.• Evaluated Staffing Analysis and Reporting.• Cycled Time… Show more • Certified Subject Matter Expert of systems, processes & work types.• Analyzed data, production reports and inventory through associate alignment in Macess.• Documented processes and updated criteria for process improvement in partnership with the Process Team.• Simplified process & supported Member Centric values by submitting EPIC ideas.• Lead huddles & team meetings delivering a more dynamic and confident team.• Evaluated Staffing Analysis and Reporting.• Cycled Time Analysis.• Researched rebuttals through Process & Quality Department resulting in 100% Quality audits.• Supervised & facilitated all AEP Training Classes & trained back-ups for all team work types. • Mentored LTEs, performed mock interviews, & strengthened their resumes by performing Talent Workshops generating numerous full time jobs.• Received Star Award for outstanding contribution to Humana’s success. Show less

• SME certified & trainer for new associates in multiple work types.• Cross-trained in Consents, POA's, Disenrollment and Initial Claims.• Proficient knowledge in systems including CCP, GCP, CI and Macess.• Received Star Award for exceeded production, quality & overall exceptional performance.