• 30 years of telecommunication experience solving residential and business problems• Supported residential and small and large business for telecommunication issues. Technologies included: T1, Private internet protocol, SONET rings, DS3, Carrier access and copper and fiber lines. • Skilled at researching problems using internal company resources and internet searches. • Always providing customer with exemplary support and addressing all issues in a professional manor. • Current with all telecommunication technology and software. Trained on new technology each quarter. • Project manager for large business account for new service implementation and upgrades.