Leslie Batson Email & Phone Number

Elmhurst, Illinois, United States

Remote

• Managed reported issues with inventory properties in multiple Central US markets• Handle all new incoming service requests in addition to a queue of 50+ open tickets on average• Evaluated documented concerns to determine an appropriate course of action for resolution • Partnered with Opendoor’s contracted vendors to facilitate home repairs• Collaborated with the local field team to ensure home quality was restored

Scottsdale, Arizona, United States

• Initiated cross-departmental collaboration to provide resolution for clients• Queue management with an emphasis on efficiency, quality & quantity• Effectively communicated knowledge of social media• Troubleshooting, account configuration, platform activity analysis • Provided guidance on software features• Communicated product enhancements to clients

Tempe, Arizona

• Processed, finalized, and distributed customer registration documentation• Ensured documents were completed accurately, timely, and efficiently• Communicated with customers across multiple platforms• Input, cross-referenced, and retrieved customer data from multiple internal and external databases• Assisted colleagues with customer follow-up and issue resolution

Tempe, Arizona

• Developed and maintained project plans for new client implementations• Managed communication with stakeholders and clients• Liaison between operations areas and vendors• Ensured immediate action and resolution of issues

Scottsdale, Arizona

• Managed new customer implementations from order placement to training and go live date• Conducted root cause analysis and provided ongoing Tier 2 post-implementation customer support• Defined technical requirements for potential enhancements based on internal/external feedback and requests• Configured software components: * site and user profile creation * security setting configuration and management * program Windows on Intel compute sticks using a number of methods including pre-written PowerShell scripts• QA & UAT: conducted smoke and regression tests as well as user acceptance testing for new releases prior to deployment into production

Tempe, Az

• Facilitated entire leasing process from application to funding • Liaison among vendors, sales reps, customers, and underwriters for all specialized programs• Worked closely with the training department as a subject matter expert to develop materials and conduct trainings• Mentored new team members, providing support and training as needed • Acted as team lead and interim manager• Conducted interviews and was involved in the decision-making process of hiring additional team members

Tempe, Az

Chandler, Arizona, United States

Provided administrative and technical support to healthcare companies in the areas of provider relations, provider data management, and marketing

Chandler, Arizona, United States

• Improved metrics by reducing instructor evaluation processing time by 95%• Conducted root cause analysis and provided Tier 2 application support for internal customers • Facilitated software application demos and training webinars • Database Management: data integrity; imports/exports; troubleshooting and issue resolution; reporting and analysis• Defined technical requirements for system enhancements and new applications; performed UAT• Supported Field Operations and Training teams as the administrator for multiple applications• Drafted and proofread instructor communications, website content, and process flows

Phoenix, Arizona, United States

• Maintained detailed records of all new business applications for 15 sales representatives• Ensured all new business requirements were met• Liaison between sales representatives and vendors/account specialists and project management• Researched, tracked, and resolved accounting inquiries• Assisted in the establishment of a disaster recovery initiative for contract file remote access

B.S., Kinesiology, Exercise Physiology, 3.9 Gpa - Summa Cum Laude

Activities and Societies: James Scholar | Dean's List | Kinesiology Student Association

Associate Of Science, 3.7 Gpa - Highest Honors

Activities and Societies: Phi Theta Kappa Honor Society | Honor Roll of Excellence | English Language & Literature Conference Presenter