Leslie Wright Email & Phone Number

Remote

Massachusetts, United States

Manager, Professional Services, Suite of Online Career Solutions Monster Government Solutions Responsible for overseeing high quality delivery and execution for a suite of online career solutions with 15 vendors covering 8 websites for the State of Ohio.• Drive product strategy, planning, prioritization, and the execution for the direct delivery of projects and applying hands-on product and project management skills. Direct client account manager as a natural byproduct of overseeing all delivery and support services to maintain a positive client relationship.• Responsible for creating and enforcing delivery procedures, with a focus on quality, client satisfaction and project profitability.• Works directly with the talented team members of Development, Product, Sales, Support at the tactical and senior management levels to support the program including issue resolution, release planning, customer communications, level of effort scoping for statements of work and change control planning. • Ensure ongoing quality of solutions delivery including formalized UAT and PAT methods, usage metrics, and other such reporting and procedures.• Works closely with the sales team to scope client engagements and proposal creationSenior Product Manager, Core Employer ProductsLeader in a cross functional team to expand functionality to other regions of the world, reducing costs and reducing potential operation risks by migrating satellite products into the core product set.• Product leader in a cross functional team responsible for migrating over 500,000 customers, and 5 Million users, representing over $750M in revenue to new platform.• Key participate in upgrade/enhancements to the Monster Core Employer product including, infrastructure, social media integration, new business lines (South Africa, Brazil, Argentina), and the like.• Prepared Executive KPI’s, including ad hoc reporting, for revenue, usage and other critical product indicators.

Boston, Ma

• A leader of a cross functional team to expand functionality, decrease costs and increase revenue.• During tenure deployed nine major code enhancements including enhanced administration controls, new products (Positive Pay with Payee Name Verification & MT101), and FFIEC compliance:All while creating a balance of billable enhancements and customer retention efforts and balancing competing priorities in the market, regulatory and operational• Responsible for support and development of all Money Manager GPS activities• Developed and marketed multiple enhancements and new product offerings• Upgraded and repositioned product with RBS to become worldwide online payment system.• Developed strategies to increase the quality of code and decrease the time to market• Business requirement delivery and execution; worked with sales, operations, infrastructure, QA and market research to develop business requirements• Critical partner with Sales to grow revenue, capture new business and retain customer base.

• Managed many critical product initiatives for development, customer satisfaction, cost reduction and revenue expansion• Created new billing processes including pricing strategy & modeling• Convert over 1000 customer from fat-client product to web product• Was a leader in an elite Product team responsible for growth of the product, JPMorgan ACCESS: • Analyzed and developed pricing/billing strategies; recovered six million dollars through account clean up initiatives; implemented new processes to reduce waste and revenue errors• Established migration plan from legacy fat-client platform including gap analysis, internal and external communications, and billing strategies• Upgraded the ACH product through multiple version to mitigate costs associated with support and increase customer retention• Business requirement delivery and execution; worked with sales, operations, infrastructure, QA and market research to develop business requirements

Contract position to create candidate flow through the internet. Using web flipping techniques, and managing internet job site relationships.

Using the internet, created unique ways to find high quality candidates for TMP Worldwide clients. The positions were from middle management to specialized technical candidate.