Leslie L. Email & Phone Number

MWLDs.com

Remote

- Acted as a voice for Ibotta across all social media channels and interacted with consumers in a professional, friendly, and sympathetic tone- Hid, blocked, deleted, and banned users based on my own judgement of how their interactions would affect Ibotta's image- Relied on to train new Socials moderators with minimal direction and expectation- Was the first appointed Socials Tier Guru, entrusted to provide guidance and judgement in alignment with Ibotta’s policies and procedures to my peers- Created and distributed an end-of-shift summary that is reviewed by stakeholders- Interpreted messages and categorized using a tagging system for reporting and tracking- Trusted to identify and prioritize workload based on volume and constraints- Investigate, diagnose, troubleshoot, and resolve all Ibotta related concerns- Addressed Apple App Store and Google Play Store reviews as a spokesperson- Utilizing multiple databases simultaneously to investigate and resolve inquiries- Use Trello and Google Calendar to share events and shift coverage information-Volunteered to work undesirable shifts on extremely short notice, while still fulfilling my original scheduled shifts, when an urgent situation arose- I was responsible for the content creation, coding of the layout, and general design for the Ibotta internal newsletter

Grand Junction, Colorado Area

I was hired as an ASM of Customer Experience, became an ASM of Merchandising, and then the ASM of Sales. Used my flexibility to adapt to any role the business needed me as.- Key carrier position, responsible for maintaining the security and integrity of the premises without supervision on a regular basis. - Directly managed two supervisors, two senior associates, and up to 8 entry level associates while being secondary manager to an equal sized team of Logistics associates- Hired optimal talent and was dedicated to the development of new and current associates, ensuring all applicable and available training is given and cross training when appropriate- Drove metric-based results by identifying and correcting associate behaviors. Metrics included warranties, memberships, email collection, units per transaction, average ticket, override percent, and more- Set and audited planograms and pricing events per company direction with proficiency and accuracy- Wrote store schedules based on associate availability and company tasks while staying within an allotted budget. - Managed payroll on an hourly basis to ensure optimal and appropriate coverage, also responsible for approving payroll on a bimonthly basis for accuracy- Ordered store supplies through three different systems and used service channel for repairs- Wrote and delivered semi-annual reviews and write ups when needed. Held development conversations monthly with associates to set goals and discuss performance in accordance to individual goals- Responsible for cash handling compliance and correct utilization & filing for tax exemption- Communicated via email and phone respectfully and professionally with corporate office frequently- Spent a week in Vernal, UT opening a new Harbor Freight store. Assisted in setting up a store from the bottom up, such as fixture building, planogram and pricing setting, associate training, etc

Grand Junction, Colorado Area

OUT OF BUSINESS - Traveled on multiple occasions while being trusted with two corporate credit cards- Led weekly business review meetings where I discussed our Profit & Loss in terms that were understandable. Also created and presented weekly and monthly business and sales reviews- Was the store representative for Human Resources and Loss Prevention so handled all cases including terminations, workman's compensation investigations, safety and security auditing, training compliance, internal and external complaint investigation, and more.- Put together monthly hiring seminars both inside and outside of the store to draw applicants- Audited truck receipts and claims to ensure accuracy and safety- Oversaw correct returned product handling, hazardous material handling, and Return To Vendor teams

Silverthorne,

OUT OF BUSINESS- Consistently maintained top-of-district metrics and customer satisfaction ratings- Hired, trained, and terminated all employees. Ensured all available and applicable training was granted and any Human Resources or Loss Prevention concerns were addressed- Created and worked with an advertising budget, teaming up with local radio stations and newspapers- Managed invoices, verified accuracy and handled prompt payment for contractors and vendors- Managed relations with Sears repair contractors to ensure defective product was repaired, whether store property or on customers behalf- Led a team that properly promoted and successfully sold available add-ons and maintained optimal metrics through continuous observations and coaching- Responsible for shipment integrity and accuracy while ensuring all safety measures in place- Prepared for, participated in, and validated yearly inventory and scored within 0.7% accuracy- Coordinated training sessions with appliance brand representatives monthly- Created and executed monthly promotional events to draw business

Grand Junction, Colorado Area

OUT OF BUSINESS- I started with Kmart as a cashier and participated in their Ultimate Cashier competition, placing 2nd in the entire nation. From there I became a Front End Supervisor and then a Department Manager.- Fine Jewelry Auditor and was trusted to maintain the integrity of over $80,000 worth of jewelry. Held personally responsible for any discrepancies, to which I never had- Cross trained throughout various departments of the store (Layaway, Electionics, Garden, Clothing, etc) to better accommodate the customers and business to the best of my ability- Created and set planograms per company vision and guidelines, and ordered product to fill- Used a handheld scanner with proficiency to complete all pricing, signing and stock locating needs- Handled returns, refunds, sales, voids, and adjustments under company policies- Created, stored, and completed processing of layaway transactions

Certificate, Marketing

Studying all things encompassing marketing including consumer behavior, market research, search engine optimization, and public relations.

Graphic Design

Ged