Leslie Marquez Email & Phone Number

Melbourne, Fl, Us

Dublin 2, Ie

Training and Performance Support Lead: Healthcare client- Managed training readiness across all affected lines of business throughout a multi-year platform upgrade. Instructional Design Lead: Healthcare Client- Led strategy, design, and development of 2023 learning transformation that will leverage AI Coaching technology, eLearning, simulation, role play, learning labs, enhanced performance support, gamification, and learning in the flow of work.- Reduced training curriculum redundancies by 69% resulting in greater new hire program sustainability. - Shifted the training from 70% passive learning to 70% active learning resulting in drastically reduced time to confidence. - Managed the working relationship between the client and offshore development team using a 24-hour working model.Change Management & Business Readiness Support Lead: Major Retail Client- Learning and organizational development lead supporting a large-scale change management initiative. - Developed a wide-ranging training strategy and playbook to support business readiness efforts around multiple system and process changes affecting the entire merchant organization.Training and Performance Support Lead: Large Utility Provider - Created an internal-facing IT Leadership Academy that upskilled new and existing IT leaders within the organization using human-centered design principles and learning in the flow of work. - Developed a blended-learning curriculum spanning 9 different topic areas including leadership soft skills, team management, project management, leadership communication, and more.- Designed and co-facilitated a series of 6 interactive, virtual training sessions as part of the learning roadmap. - Planned and implemented the LMS curriculum for the entire program in Cornerstone OnDemand, including program communications and notifications, to provide a cohesive learner experience.

Indialantic, Florida, Us

Freelance eLearning Consultant & Instructional Designer supporting a variety of clients in industries including management and leadership development, advanced sales training, healthcare continuing education, platform/product training, IT products, cybersecurity, construction and industrial safety, finance, and more. • Designed and programmed a suite of leadership training eLearning courses using advanced interactions in Articulate Storyline (WCAG accessibility compliant).• Designed customized, advanced sales training programs alongside industry experts for live and virtual instructor-led training sessions.• Executed the setup, administration, project management, and development of blended learning programs for various clients using TalentLMS and eFront learning. • Performed learning analysis to recommend the most appropriate learning solution and develop project plans. • Developed a comprehensive, accredited, blended learning platform as an end-to-end solution for a healthcare continuing education provider enabling them to achieve their highest enrollment ever during the COVID-19 pandemic. • Conducted extensive research and testing to recommend and implement Learning Management System for clients.• Created fully scripted microlearning topics for SaaS platform in the Cyber Security industry using Articulate Storyline and Rise.• Led the re-design of a multi-week, blended learning, new hire training program for a large call center environment (BPO). • Collaborated with translators to adapt an entire course of study into 7+ languages allowing the organization to expand into the global course marketplace. • Led a team of face-to-face instructors to create an effective course flow for the shift to online delivery of healthcare-related certificate programs.• Designed Show Me, Try Me, Test Me simulations for EMR platform training using Adobe Captivate and Camtasia.

Learning Strategy & Performance Support Lead: Global Pharmaceutical Organization- Created a comprehensive learning strategy and governance model for the training delivery team.- Designed and delivered a series of four customized facilitation skills sessions culminating in a facilitation practice and teach-back exercise. - Supported the team’s new associate director by outlining a strategy to create an L&D Center of Excellence to support ongoing growth and expansion in their training efforts. Senior Instructional Designer: State-Sponsored Behavioral Health Initiative- Led the eLearning design and development of an innovative approach to providing mental health resources for those affected by COVID-19 using a series of topic-focused learning "episodes." - Provided oversight for the translation of the learning project into multiple languages. This project was created for a large audience in the public sector.

Boston, Massachusetts, Us

- Lead full-cycle sales training projects from the requirements, design, and storyboard phase through development, testing, and publishing phases using Articulate 360 suite of development tools (primarily Storyline 360).- Designed, developed, and supported eLearning initiatives for Sales and Services Enablement.- Created interactive and engaging eLearning courses, narration scripts, screen text, assessments, facilitator guides, storyboards, and job aids using rapid prototyping, SAM, ADDIE, and agile development approaches.- Managed graphic design needs and vendor voice talent for audio recordings.

Atlanta, Ga, Us

• Served as Lead Instructional Designer for multiple full-cycle projects including corporate change management security initiatives, performing a detailed analysis and delivery of training and communications for company-wide roll out. • Performed learning gap analysis for onsite call center staff to identify areas for improvement in meeting business objectives and performance goals. • Consistently achieved 95% or better learner satisfaction for eLearning asset development and live training delivery.• Managed and administered over 500 learning assets using SumTotal LMS.• Implemented departmental process improvements including a system for tracking technology used to create each of the 500+ learning assets we maintained as well as developing standards checklists for QA testing purposes.• Developed relationships with cross-functional departments, SMEs, and project managers within the company resulting in additional revenue for the department through direct work requests.• Developed internal Project Management Training Academy to cross-train new and existing employees.

Orlando, Florida, Us

• Supported over 400 faculty members with end-to-end design and delivery of professional development courses based on identified needs of college departments.• Researched and test-piloted a migration from Blackboard LMS to Canvas LMS for school-wide implementation over an entire semester. • Mentored faculty members on issues related to online teaching and learning and recommended best practices to overcome these issues.• Developed and presented faculty training/ train-the-trainer workshops to teach best practices in applying technology to the instructional process. • Researched and promoted advances in multimedia and course delivery software to improve course delivery methods and operations.

Falls Church, Virginia, Us

• Worked in partnership with SMEs to design engaging ILT and WBT courses through the assessment of terminal and enabling learning objectives for specific performance measurement. • Designed interactive, scenario-based training through the use of storyboarding tools in collaboration with graphic designers and programmers to meet client specifications. • Developed SCORM and ADA 508 compliant courseware for online delivery.

Orlando, Fl, Us

• Used established methodologies in all stages of the instructional design process, including needs assessment, analysis, design, development, implementation, and evaluation. • Designed interactive, performance centered training materials for ITL, WBT, and virtual classrooms. • Developed evaluation tools for the assessment of training needs and products.

London, Gb

• Served as Lead Instructional Designer in the planning and assessment of online program delivery in collaboration with University deans and department heads.• Developed and supported partner-chosen learning environments including LMS administration in Blackboard, Moodle, WebCT, Angel, etc. Researched and communicated solutions for common LMS bugs and fixes.• Coached faculty SMEs in the development of contextually rich, engaging, and objective-driven courses that focus on applicable real-world/workplace skills.• Managed the course development process data including time tracking, project comments, and task completion using various project management tools including Wrike, MS Project, etc..• Developed course content pages including University and/or degree program-specific template design in HTML and CSS code format. • Strongly adhered to ADA Section 508 compliance, W3C Standards, and accessible web content best practices.

Master Of Education (Med), Elearning Technology And Design

Bs/Be, Information Technology

Bs/Ba, Business Administration/ Finance

Bs/Ba, International Business