Leslie Harris Email & Phone Number

Christiansburg, Virginia

Blacksburg, Va

Oversaw full life cycle of managed IT service projects through successfully facilitating working relationships between clients, partners, and project teams. Directed daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines. Implemented process improvements and identified ways to reduce operational expenses. Provided verbal or written project reports to project teams, management, subcontractors, and customers.

Blacksburg, Va

Formulated, directed and coordinated marketing activities to promote products and services for the Holiday Inn brand. Created and enacted innovative marketing tactics to grow market share and secure return business. Coordinated services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.

Blacksburg, Va

Developed and executed marketing strategies for nine regional offices to promote chiropractic products and services. Coordinated and participated in promotional activities/trade shows/health fairs working with developers, advertisers, or production managers, to market products or services. Planned and prepared advertising and promotional material to increase company market share. Responsible for development of human resources protocol for recruiting, interviewing, and hiring chiropractic staff.Co-development of human resource protocol for hiring chiropractic staff including staff manual and all related documentation. Managed hiring processes, placed classified ads, scheduled and conducted interviews and generated all new-hire and employee benefit paperwork.Administrator for the Association of the History of Chiropractic.

Christiansburg, Va

Planned, developed, and provided training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. Conducted orientation sessions and arranged on-the-job training for new hires. Conducted surveys to identify training needs based on projected process changes, and other factors. Developed and organized training manuals, multimedia visual aids, and other educational materials.

Salem, Va

Designed and implemented special event programs, including budget development, record keeping, marketing and promotions, logistics, implementation, recap reports and quality reviews. Developed and maintained relationships with community organizations, schools and local businesses to secure event sponsorship and volunteers. Served as primary media and public relations contact through press releases, print media, television and radio.

Responsible for research, report writing, and generation of customized reports at the request of different departments within the financial institution including, Marketing, Retail Operations, Executive Officers and Bank Board Members. Conducted training sessions on basic report writing for retail employees of First National Bank, FNB Southwest and FNB Salem Bank & Trust, instructing them how to write and run their own monthly sales reports. Designed and implemented Bounce Protection Recovery Matrix to track recovery of overdraft protection funds. Re-design and implementation of an on-line referral form to improve the process of submitting and tracking referrals from branch personnel to other bank departments. Designed and implemented a Compliance Matrix, an on-line spreadsheet for tracking employees' compliance training by retail branch managers. Developed Branch Scorecard, as a way of reporting all branch activity/sales on a monthly/quarterly/annual basis. Instrumental in planning corporate events such as "Focus Day" and organizing corporate participation in the American Cancer Society's "Relay for Life." Responsible for planning meetings for FNB Bank Board, FNB Corporation Board and Advisory Board meetings as well as client/customer luncheons held upon request of Senior Management. Filtered customer compliment/complaint letters/phone calls to appropriate Senior Management and composed response and resolution letters to customer on behalf of executive offices. Designed and maintained FNB Corporate Intranet site for FNB Corporate Store merchandise.

As senior member of internal sales team, often served as acting supervisor in times of vacation or absence. Voluntarily took on mentoring role with newly hired employees. Established and maintained relationships with internal and external clients, bankers, brokers and consultants.Developed customized, product specific marketing material, presentations and proposals.Generation of monthly newsletter "Sales Talk" incorporating market research, product spotlights and year to date goals for entire institutional sales force. Designed and implemented a Sales Partner training manual.

Ba, Business Administration/Toursim & Hospitality Marketing

Associate

Education record

Social Media Synergy Session presented by Lynda Foster, Fasttraining.org and Mel Wheeler Inc.

Education record

CPR Certified ITIL Certification OMEGA - Establishing Customer Relationships Nuts & Bolts of Event Planning- IFEA Events: The Silent.