We believe in democratizing career progression by leveling the playing field and giving all employees control over their development path. We help organizations prioritize a culture of excellence and equitable growth. Book a demo with me leslie@pando.com

•Prospect new business partners across the U.S. and Canada through high volume outbound calls •Assess business needs of small to medium-sized businesses •Consult with home design and renovation professionals on how to effectively market their businesses on Houzz.com•Sell end-to-end SaaS platform, with project management tools, to interior designers, architects, general contractors and other industry professionals •Manage full sales cycle, from securing new business partnerships to ensuring a smooth onboarding processFounder of Healthy Relationships Life @ Houzz ERGCo-Leader of Diversity, Equity, & Inclusion Life @ HouzzCo-leader for LGBTQIA+ Life @ Houzz ERGParticipant in additional Life@Houzz groups: BalanceCompleted 1/21/21 The Diversity, Equity and Inclusion Playbook: The Top 3 Strategies for Company Buy-inCompleted 5/2021 University of South Florida, MUMA College fo Business: Diversity, Equity and Inclusion in the Workplace CertificatePromotions:20222023Best of Houzz Award for Top Performers: Q1 2021; Q2 2022; Q4 2022; Q4 2023; Q1 2024

IFMA Mentor, New Membership Committee Volunteer 2017, 2018 (Silicon Valley)IFMA Programs Committee Chair 2018, 2019 (East Bay)ISPE Programs Committee Volunteer 2018, 2019 (Bay Area)AFCOM Member (Northern California)Founded in 1969, Pegasus Building Services / Pegasus Cleanroom and Data Center Services excels in creating and maintaining clean, healthy and safe indoor environments for commercial office buildings and industrial and manufacturing facilities of all types. Pegasus Cleanroom Services is a registered critical cleaning company – representing the highest industry standards in the U.S. today. With the expertise and experience gained from more than 40 years of providing cleaning services and solutions, Pegasus Cleanroom Services can design and implement a maintenance program for all types of buildings including controlled environments from ISO 14644 Class I to Class 8.- CIMS-Green Building Certification with Honors- ISO 9001:2015For more information, please contact me at lpoortman@pegasusclean.com or at 415-900-7981.

- Assess and recommend new and existing technology solutions to optimize efficiency.- Create documentation and training materials including best practices around technology in use.- Configure and document Expensify use for global team members.- Implement and deploy Salesforce; transition from eTapestry.- Interim Executive Assistant Support to CEO and team.- Technical support troubleshooting hardware and software issues: phones, printers, computers, network, databases, Box, Dropbox, Expensify, and any other solutions in use.- Special project support as needed.

- Marketer: Social Media, Collateral, Branding- Coach: Sales support, Executive Coaching, Company and Team Culture- Operations and Process Specialist: Research and implement technical solutions for small to medium business and hospitality professionals. - Technical and Charismatic Wingwoman: Assist engineers and technical experts in connecting with recruiters and hiring managers at the right companies with the skills, passions, and interests of the candidate in mind.

VenueBook offers two products: Lite and Pro. Pro is an end-to-end, enterprise level cloudware solution made to streamline and manage operations for event and private dining venues. Lite offers the ability to partner, despite use of competitive platforms, in an effort to collect the most qualified leads in the industry. -Hired to support and manage the entire sales cycle from lead generation to closed contracts within regional accounts in San Francisco/Bay Area, territory grew and changed three times since October 2015. First selling to the greater Bay Area outside of San Francisco, then San Francisco and the entire Bay Area from Mendocino to Paso Robles, lastly national sales in all markets from California to New York. -Promotion received in June 2016, National Strategic Sales. -Selling VenueBook Pro requires a highly consultative, technical approach. As VenueBook's only Senior Account Executive, in addition I act as a Sales Development Representative and AE (Lite), Market Strategist (Pro), National Account Manager (Pro and Lite) and National Strategic Account Executive (Pro). -Build sales collateral and processes with Marketing team. -Report to Executive team as Sales grew and developed in its earliest stages.

-Networking expert connecting key stakeholders for economic opportunity and growth.

-Hired to grow sales and manage key accounts including: Microsoft, Applied Materials, Chevron, Kaiser, BlackRock, and government contracts.-Manage entire marketing relationship with Third-Party supplier and developed marketing strategy for company social media, general web presence, and company branding including personal projects for Founder Deidre Towery, such as rewriting her personal LinkedIn profile.-Manage Third-Party partnerships with Women's Business Enterprise National Counsel (WBENC) and The National Alliance for Women Business Owners (NAWBO), as well as participate in Executive Networking and C-Level groups with Founder. Attended chapter events and developed close partnerships with key stakeholders to grow the ProActive footprint across all verticals.-Assessed and developed plan to implement succinct and streamlined technology solutions across ProActive HQ including Microsoft 365, payroll solutions, Zenefits, Salesforce, and a project management platform to boost efficiency and centralized data collection and storage.-Report and assist Founder and CEO, Deidre Towery.More on ProActive:Managed Technology Operations for a Manageable CostSimply put, ProActive Business Solutions takes on all the technology tasks your organization doesn’t have the time or resources to handle on its own. These range from relocating data centers to upgrading desktops, to calibrating sensitive cleanroom tools, to supporting wafer fabrication. We can also tailor our solutions to meet your needs, providing:Managed services (work on an ongoing basis)Project-based assignments (one-off or periodic jobs)Staff augmentation (short- and longer-term needs for certified specialists and other trained personnel)

-Manage entire sales cycle from lead generation to closed contracts within all accounts in San Francisco / Bay Area. Territory grew and changed three times in the year I worked with BinWise. -Brought BinWise product to market and evangelized platform in the front lines. Implemented and deployed outsource solution to build out entire sales pipeline in all markets. Worked closely with other departments to streamline processes and grow the business.-Closed the largest deal in company history March 2014, then beat the record again and doubled deal size the following quarter in June 2014.-AE of the Month March 2014-AE of the Month June 2014-150% to goal on the year

-Crisis Support Technician for DriveSavers' 24 Hour Hotline. Lost data? Call me!More on DriveSavers:DriveSavers Data Recovery provides certified secure data recovery services to corporations, government organizations, businesses and consumers. DriveSavers Data Recovery engineers are experts at recovering data from firmware and physical failures, software corruption, solid state drive (SSD) technology and encrypted devices. Our engineers are trained and certified in all leading encryption and forensics technologies and operate a Certified ISO 5 cleanroom. DriveSavers Data Recovery successfully recovers over seven million files (5400GB) of lost data every day, and is authorized by all the major data storage device manufacturers. Data may be rescued from any operating system and all types of storage devices – from legacy to state-of-the-art.

-Customer service professional and talented sales stylist specializing in Gap product knowledge as it relates to all departments in-store (men, women, and children.) -Key lead offering daily product knowledge to all team members at check-in, in-store new hire training, and regional consulting on Gap's REAL Selling model. Responsible for bi-quarterly training sessions (sometimes with greater frequency) and regional training module objective, development, and execution.-Consistently above target meeting daily sales goals and successful coaching of team members on best practices to improve efficiency, customer feedback, product knowledge and overall store productivity. -Employee of the month September 2012. Only full-time Stylist in store.

Consumer Quality Analyst- Facilitate in-house, weekly qualitative sessions with typical customer demographic groups. Manage and schedule all participant relationships.- Effectively elicit honest responses from customer groups based on the complex needs of multiple department leads. Convey analysis results to respective leads and offer solutions to improve product and design.Project Administrator- Operate as an internal liaison between the Course Rank division of Chegg.com and over 500 national colleges and universities. Manage all outbound / inbound phone, email, and mail inquiries relating to public records requests and data retrieval.- Focus on refining existing Course Rank relationship management processes to improve efficiency and productivity.-Research; implement and deploy Salesforce.com for relationship management needs.-Clean up existing tickets reporting bugs and other issues on the engineering side of the business.-Assess tickets in the queue and answer or reassign issues to responsible party.

-Work with Account Executives on the creation and execution of a development plan.-Responsible for increasing customer base and formalizing partnerships in new and existing markets by developing and executing strategic plans and demonstrating a high level of personal selling and relationship management skill.-Customize relationships to reflect customer needs regarding security protocol, operations, and marketing requests -Establish and maintain strong relationships-Identifying future growth opportunities for new services.-Responsible for ensuring the efficient adherence to certain administrative duties, including timely completion of expense reports, use of automation tools such as CRM, and business planning. -Responsible for handling administrative duties as it relates to trade shows and coordination of marketing at trade shows.-Introduce DriveSavers services to new clients and new contacts with existing clients. Work closely with internal teams to ensure account expectations are met related to service, pricing and support.-Increase and develop outreach through multiple marketing vehicles including phone and email campaigns

-Brand development-Lead generationFollow me @drivesavers or @lesliesusankim. Find me on Facebook at http://www.facebook.com/lesliesusankim?ref=profileFind DriveSavers group on Facebook http://www.facebook.com/pages/DriveSavers-Data-Recovery-Inc/6439541949

-Develop and build customer relations within the entertainment industry including but not limited to the following industries music, gaming, photography, film, radio, design, and print-Develop and build partnerships with photographers and other trade associations-Business development-Channel growth-Channel direction -Maintain key accounts-Facilitate and manage trade shows/expositions nationally

-Develop relationships with key accounts including, but not limited to, Dell, Apple, Sony, and HP.-Offer training classes and sharing knowledge to tech support agents globally.-Plan, direct, and coordinate training and development activities-Develop and organize training manuals, visual aids, and other educational materials.-Conduct or arrange for ongoing technical training-Analyze training needs to modify and improve existing programs.-Extensive travel in global territory including North America, Central America, and Asia.

-Answer support calls and effectively and eloquently relay company services available to callers. -Participate actively at trade shows and other industry events or meetings by promoting and educating the public, current customers, and potential customers about available services. -Facilitate logistics for trade shows and other training events. -Phone and email introduction to partnership benefits. -Training support technicians at call centers offering services primarily for Dell, Apple, Sony, and HP. -Speaking with potential reseller partners and introducing DriveSavers program benefits.

-Managed team of up to 18 people effectively overseeing selling-cost, schedules, team development and progress, merchandising, sales, events, and department growth. -Interviewed, hired, and trained new employees on standard operations and ethical practices to ensure professional service. -Maintained thorough knowledge of store merchandise (men's sportswear, men's athletic apparel, formal wear, children's shoes, children's clothing) to provide helpful advice to customers and buyers.-Received numerous customer accolades and prestigious Nordstrom All-Star Customer Service award within three months of hire date. -Promoted twice in 2003 to positions of increasing complexity and authority.

-Responsible for a variety of office duties including answering a multi-line telephone, taking accurate messages, greeting clients, distributing mail, and assisted the office secretary in ordering supplies, filing, faxing, and copying. -Planned and organized work under minimal supervision. -Established new customer account files, updated pricing schedules, and maintained databases. -Coordinated records management area with vertical filing cabinets for all client files. -Worked with executive and senior level management. -Facilitated promotional events. -Offered additional support to product development, shipping, and professional team of extreme sports athletes and artists.