Lauren Smith Email & Phone Number

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

- Regression, Exploratory and Manual testing for new feature updates, applications and resolved bugs- Knowledge of JIRA and Agile methodology- Document found bugs or feature improvements clearly to software developers and product managers- Develop testing notes & plans for automation tests- Familiarity with Java, MySQL, HTML, CSS, Terminal Commands- Intermediate knowledge of Postman (Chrome's REST client)

Raleigh-Durham, North Carolina Area

- Regression, Exploratory and Manual testing for new feature updates, applications and resolved bugs- Knowledge of JIRA and Agile methodology- Document found bugs or feature improvements clearly to software developers and product managers- Intermediate knowledge of Postman (Chrome's REST client)

Durham, Nc

-Drive customer satisfaction and retention through amazing customer service-Provide application support, troubleshooting and customer education via Bronto’s three support channels-Collaborate on and support Client Services team projects as needed to support growth of Bronto.-Accurately document customer interactions in SFDC and follow defined Client Services processes and workflows-Assist in the setting up of Private Domains for clients-Train new members of the Support team

Durham, Nc

This inside-sales position involved prospecting, developing relationships with potential clients, gathering information, and qualifying leads. Having a strong technical knowledge of the software and how the platform integrated with other back-end software was essential to perform well. Other duties included explaining the value of the software in order to push the prospect further down the sales cycle. This would often involve handling objections, negotiation, creating a sense of urgency to buy now and understanding a prospects business requirements before a new vendor were to be purchased.

Morrisville, Nc

During my one year contract position at Lenovo I was able to experience the back-end aspect of managing and promoting an e-commerce website for a major computer company. My role involved working heavily with other teams to meet our strict deadline each week for the upcoming promotion. I learned how to use multiple e-commerce software platforms that are used by primarily enterprise sized companies. In order for each weekly promotion to launch I would edit or create a template for the promotion webpage, QA the final work submitted by the web developer and would send back any errors to correct.

Raleigh, Nc

My internship at French | West | Vaughn was invaluable. I was involved in different types of projects and gained unique experience. The projects I worked on would involve writing press releases, developing powerpoint presentations for clients, event planning and organizing media clip books for clients. I shadowed the CMO and studied how he would communicate with his clients and gain new business.

Pbs, Non-Profit Management And Public Policy

Bachelor’S Degree, English