Sophia Le Email & Phone Number

• Delivered features and improvements through the software development lifecycle based on business requirements set by stakeholders
• Fostered constant communication with internal and external stakeholders for feedback to triage customer needs and document business processes
• Managed development teams in a dynamic, agile environment to build products under tight deadlines and changing priorities
• Worked with the product management team to plan and define the current and future state of business operations
• Ensured product satisfaction by performing quality assurance testing, and writing user guide documentation and product updates

• Consistently exceeded quarterly sales targets by over 130%
• Improved store performance and achieved scores above 95% from customer satisfaction surveys and store graded evaluations
• Identified and fulfilled customer needs and created individualized recommendations based on their requirements
• Made sales and maintained day-to-day activities in a fast-paced and demanding environment
• Trained and mentored new hires about company policies and sales techniques

• Managed the allocation of $10,000 towards grants and funding for youth groups and school programs
• Aided in hosting the organization’s largest annual conference event with over 300 participants
• Planned and produced videos for the annual conference that celebrated the recipients on their achievements in their field

• Designed and created key program and policy materials for the launch and promotion of a Professional Development Certification Program (PDC)
• Created the concept, filmed, edited and interviewed individuals for the PDC promotional video for the program

Bachelor Of Commerce (Bcom), Management Information Systems, General

Bachelor Of Kinesiology (Bkin), Physical Activity & Health