Luis Esteban Gonzalez Garita Email & Phone Number

Costa Rica

La Asunción, Heredia, Costa Rica

Costa Rica

Be in charge of managing and archiving digital assets in DAM platforms for big pharmaceutical clients. Coordinate with both PMs and Client’s DAM librarians for archiving dependencies. Checking and filling metadata to make sure that all the taxonomies and fields are correctly filled.Downloading and uploading heavy data from remote servers and work on remote desktops Use Adobe Premiere, XD, InDesign, After Effects to retouch assets and make sure that all files of Adobe projects are successfully running before archiving.Updating the list of completion tasks for visibility of the client and stakeholders.In charge of creating and updating the step of process of the department. Deliver training to new hires to align them to the day-to-day process and tools.

Costa Rica

Participate in the analysis, design, and implementation of relevant PIM, DAM, eCommerce, and/or syndication platforms such as Akeneo, Salsify and SyndigoApply specific functional knowledge of PIM, DAM, eCommerce, and/or syndication applications to help guide the design and implementation of the solutionManage and conduct requirements gathering, stakeholder interviews and initial client discover workIdentify opportunities and show forward thinking approach in defining use cases, workflows, and opportunities for efficienciesPrepare detailed requirement specifications, functional specifications, use case and work-flow diagrams and manage the requirements throughout the project lifecycleProvide oversight and hands on product setup, data imports and configurations through SDLCSupports client across SDLC in production and review of functional design, site demos, and hands-on training within the PIM, DAM, eCommerce, and/or syndication solutionsLead testing efforts in conjunction with the Project or QA Manager, including the design and execution of test scripts and scenariosServe as the bridge between PM, QA, development and client teamsPrepare training materials appropriate for target audiences and develop solution and conduct training sessionsAssist with gap analysis, business process redesign, roadmap planning and developing proof-of-conceptsIdentify and raise project issues and risks over course of SDLC

Remoto

Member of the Compliance Team as an independent contractor, working remotely for a company located overseas. The job is about taking care of a constant workflow, investigating from start to end complex cases related to non-compliant products on Amazon from a seller perspective, and provide a prompt fix. This position also involves an outstanding organization and prioritization of queue status, communication with stakeholders. Responsibilities• Analyzing, investigating and resolving complex issues related to Amazon's product compliance. • Communication with stakeholders in order to propose new processes and innovate the existing ones• Able to submit SOPs and help as a main point of contact for Product Safety issues.• Experience on Amazon Seller Central and Monday.com

Costa Rica

The Compliance teams ensure Amazon transactions satisfy legal and safety requirements in accordance with guidelines set by regulatory bodies. The core task of Compliance Operations is classification of products sold on Amazon through several methods; including Rule Writing, Manually reviewing each product and using Customer feedback as a source of input for programs like Product Safety.This ensures that Amazon sells legally compliant products that are safe for customers. We coordinate the identification of potential risks of the items offered in the Amazon Catalog, and that appropriate actions are taken to eliminate any safety hazards for customers. My current responsabilities are:- Ensure that imported products have been tested in certified laboratories and that they comply with the legal requirements of the importing country- Classify products based on their potential hazardous risk, for safe storage and transportation based on SOP.- Remove from marketplaces or escalate unsafe products to protect customers- Identify and remove from the Amazon website products that violate our Restricted Products policies and proactively satisfy Amazon’s regulatory obligations for these products.Identification and implementation of improvement opportunities/automation to enhance process efficiency, quality and customer experience with measurable impact- Responsible for quality, root cause analysis on process and quality gaps and recommend corrective actions- Training and mentoring new hires and other associates, suggests improvements to training- Creation and maintenance of SOPs and owns process updates- Understanding of metrics, deep dive on KPIs, troubleshooting on reports and multiple data sources- Flagging any updates received from stakeholders on process to Lead/Manager- Active participation in stakeholder calls, leading and documenting the discussions- Conduct feedback sessions.

Costa Rica

The Amazon Restaurant Associate role is responsible for the input of menus and interacting with restaurant business owners on a daily basis to secure a variety of assets (menus, photos, business information, hours of operation, etc.) required to create and run their Restaurant food delivery offer.• Menu creation by using Excel efficiently while adhering to the high quality standards.• Knowledge in executing a variety of macros to guarantee the quality of menus and avoid a negative customer experience.• Subject matter expert main point of contact for Asian cuisine standards and procedures.• Providing content to the Asian SOP to have updated and standardized guidelines across the business.

Costa Rica

A self-publishing platform that allows independent filmmakers to publish and distribute video content on Amazon.• Customer service and support via email as a Senior Specialist.• Executing detailed analysis to understand payment/earning reports.• Creating and developing new processes and SOPs (Standard Operating Processes) and improving existing ones.• Proactive in escalating potential issues to prevent a negative impact in the business. • Organizing agenda and driving monthly team meetings via video conference. • Data mining team's performance metrics and KPIs (Key Performance Indicators). • Delivering coaching sessions and mechanism of improvement to address team’s deficiencies.• Being in charge of invent and simplify user interface for a better experience. • In charge of creating training material for new hires.

Tecnicatura, Human Resources Management/Personnel Administration, General

Diplomatura, Teaching English As A Second Or Foreign Language/Esl Language Instructor